LaserSoft Imaging

You are able to switch through the formats, but of course you need the specific multiformat adaptor to scan up to 6x9.

If you insert the multiformat adaptor you will see a button appearing with the format written on it. Click this button to switch to the desired format.

Dear Henry,

the easiest way would be to backup the complete SILVERFAST folder which is found next to the plug-in.

But necessary is the PREFS folder in there to keep your settings.

Dear kathryn,

could you please contact our support directly, and send some pictures and your SF_logfile if possible.

kind regards

Dear Marc,

we are always working on the raw formats - if you like we can email directly. So we might find a faster solution.

Dear Mr. Collet,

please tell us which version your OS is (the complete version number) and which photoshop are you running now ?

And I am interested if the user account has full rights to the photoshop/plug-ins/import-export folder ?

kind regards

Dear user,

as you now have not answered for a week, I think your problem is solved.

Dear customer,

please try the one for the Reflecta Digit Dia.

And contact our support and send us your "SF_Logfile" if possible.

Dear customer,

please write to our support - if need any further help.

Dear customer,

have you already tried to update to our latest version ?

- http://www.silverfast.com/sf-download/bse/en.html

Dear customer, the problem is here : FireWire is fast, your scanner is slow. Once the Adpaters sends signals to the scan so fast it will once give back a error message. So the timing has to be reduced by the software, and as there is no general setting to reduce timing for all scanners, so it is a i...

Dear customer,

please use our support http://www.silverfast.com/problemreport/en.html
to get an answer. Send your "SF_LogFile" with your request so we can get faster results and you will get a aster answer.

kind regards

Dear Mr. Tavener,

you should have recieved an answer already.
Write to our support, please and send us your "SF_Logfile" and we will solve your problem.

Dear customer, please check your Target for the "Charge number" and try to find the reference file on our website here : http://www.silverfast.com/it8calibration/en.html Copy the choosen one on your system and when you calibrate tell silverfast where to find it. If you have a target of foreign manuf...

Dear customer, first of all delete your prefs folder on your system in : User/"you current username"/Library/preferences/Lasersoft Imaging/Silverfast. start over again - everything should be fine. for further requests please contact our support here: http://www.silverfast.com/problemreport/en.html k...

Dear customer,

please use our support :

http://www.silverfast.com/problemreport/en.html

But first check if you have the latest version of silverfast.

If not update your version.

If yes send the "SF_Logfile" to our support.