Search found 1432 matches

by LSI_Noack
Thu Feb 21, 2008 2:13 pm
Forum: Imaging in general
Topic: Force Quit -> Unable to Save -> Cannot import prefs
Replies: 1
Views: 1629

Dear Mr Serota if you're using Photoshop CS 3, I advise to download and install the free update of SilverFast, because only release versions from 6.5.5r3 onwards have been internally proven to be compatible to the latest incarnation of Adobe's Photoshop software. Best regards Sonny Noack - Manager T...
by LSI_Noack
Thu Feb 21, 2008 10:10 am
Forum: Installation Problems
Topic: Leopard & Epson 836XL
Replies: 1
Views: 1607

Dear mgballard acknowledged. The connectivity trouble with the Expression 836XL under Leopard can be confirmed by LSI internal tests. It has been classified as a bug internally, although we didn't claim that combination is supported at all. Still, this shows that we definitely planning to tackle the...
by LSI_Noack
Thu Feb 21, 2008 9:41 am
Forum: Nikon
Topic: silverfast does not work on Nikon Coolscan V ED
Replies: 1
Views: 2109

Dear Heiko I am sorry to learn about your misfortune; especially as I yet fail to understand why (e.g. in case of driver incompatibilities) Nikonscan would work while SilverFast doesn't. As I unfortunately can't do much for you without further information, please don't hesitate to contact support: h...
by LSI_Noack
Wed Feb 20, 2008 5:56 pm
Forum: Microtek
Topic: Major Problems with Artixscan M1 and AI
Replies: 1
Views: 3520

Dear SilverFast users with a Microtek M1 or F1 scanner I am sorry to learn about the inconveniences experienced as described on this topic thread. A new release version 6.5.5r4a shall be available shortly (read: within the next 24 hours) in order to remedy the problem. Thank you for your interest in...
by LSI_Noack
Wed Feb 20, 2008 5:43 pm
Forum: Microtek
Topic: New M1 scanner problem with SF Ai has been fixed!
Replies: 6
Views: 7841

Dear SilverFast users with a Microtek M1 or F1 scanner I am sorry to learn about the inconveniences experienced as described on this topic thread. A new release version 6.5.5r4a shall be available shortly (read: within the next 24 hours) in order to remedy the problem. Thank you for your interest in...
by LSI_Noack
Wed Feb 20, 2008 12:36 pm
Forum: PIE
Topic: SilverFast Ai users with 3650 PowerSlide
Replies: 1
Views: 5389

Dear William unfortunately ScanPilot and JobManager of SilverFast are not intended to be used in combination. Let me suggest a different setup to make use most swiftly of your slide magazine scanner. (0) Do yourself a favour and run the IT8 calibration for your scanner first, if you haven't yet done...
by LSI_Noack
Wed Jan 30, 2008 1:33 pm
Forum: Reflecta
Topic: Auto frame not working
Replies: 2
Views: 3254

Dear Sir as you've already opened a customer support request, I shall tackle the problems presented therein, as it is much faster internally to process and keeps all information together. Thank you for kind understanding :) Please note that the purpose of the imaging forum is not to provide personal...
by LSI_Noack
Wed Jan 09, 2008 5:37 pm
Forum: Installation Problems
Topic: Update 6.4 -> 6.5.5r3(CanonSDK-SE): No scanner found
Replies: 1
Views: 3230

Dear fundive I suggest you want to contact support: http://www.silverfast.com/problemreport/en.html Where to find the SF_Logfile: http://www.silverfast.com/faq/1058/en.html Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for...
by LSI_Noack
Mon Dec 17, 2007 4:33 pm
Forum: All other problems
Topic: MULTIEXPOSURE PROBLE
Replies: 16
Views: 5330

Dear Jo To > When I purchased SE Plus Multi Exposure I was assuming I would be > able to use the Multi Exposure feature on negatives without any > additional software purchases. Dear khenke > Well, it was news to me that SE Plus could not use the ME feature > except for 48 HDR. I don't think you web...
by LSI_Noack
Fri Dec 14, 2007 11:33 am
Forum: New features wishlist
Topic: acoustic signal at end of scan
Replies: 3
Views: 3459

Dear Thomas although were hadn't had an option to let the user specify an acoustic signal to sound after a batch scan finished, there definitely is a bug in the 6.5.5r3 to not display and image and sound after such an action at all. Thank you for notifying us - we will remedy this in a following upd...
by LSI_Noack
Fri Dec 14, 2007 10:13 am
Forum: Minolta
Topic: Not Running SF 6.5.5r3 on Intel Mac OS X 10.4.10
Replies: 3
Views: 3594

Dear moonmage well, your scanner is not yet officially claimed to be supported by SilverFast running on a Leopard system: http://www.silverfast.com/show/leopard/en.html To learn additional details of scanner support, please always consult: > Support > Supported scanners > Manufacturer > Model Use la...
by LSI_Noack
Fri Dec 14, 2007 9:50 am
Forum: HP
Topic: using HP Scanjet 2300c
Replies: 1
Views: 3366

Dear Klaus thank you for your interest in LaserSoft Imaging's software products. However, the scanner you are interested is not supported right now. You'll always find updated information about which scanners are supported by the SilverFast scanning software on our website http://www.silverfast.com ...
by LSI_Noack
Fri Dec 14, 2007 9:44 am
Forum: New features wishlist
Topic: NO hanging GUI by scans
Replies: 1
Views: 2315

Dear Thomas that's "normal", unfortunately. SF doesn't refresh GUI while scanning. I shall ask devs if something could be changed about this in a future version of SF. I am sorry for the inconveniences experienced. Best regards Sonny Noack - Manager Technical Support, LaserSoft Imaging AG -
by LSI_Noack
Wed Dec 12, 2007 10:41 am
Forum: All other problems
Topic: MULTIEXPOSURE PROBLE
Replies: 16
Views: 5330

Dear users

I can only refer the technical information. The design questions of how products are offered aren't up to me. Therefore I will ask product management for a statement to be placed here.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -
by LSI_Noack
Wed Dec 12, 2007 10:37 am
Forum: Installation Problems
Topic: Unreadable Serial Number
Replies: 6
Views: 3448

Dear Francis

I did contact you via email.
I suggest you want to edit your last posting here and remove the email address from it so that you don't get to much spam because of it!

Kind regards
Sonny

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