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by LSI_Noack
Wed Dec 10, 2003 12:34 pm
Forum: Installation Problems
Topic: Omnipage Pro scanner not setup with LaserFast 6.1
Replies: 1
Views: 1376

SilverFast and Omnipage

Dear edscott123 seems to me that Omnipage Pro does exactly have the trouble it states: It can't launch its Scanner Setup Wizard, because it somehow wasn't installed correctly. http://knowledgebase.scansoft.com/view.asp?tnID=795 states that TWAIN manucfacturer drivers should be supported by Omnipage....
by LSI_Noack
Wed Dec 10, 2003 10:44 am
Forum: Epson
Topic: EPSON 3170 - Silverfast SE
Replies: 4
Views: 2350

Epson 3170 not yet supported

Dear marketman though at the moment there is no version of SilverFast available which supports the Epson 3170 scanner, we are quite confident that next year might see such one. Be aware that unforeseen issues during development or testing phase can always lead to a decision of abandoning any given p...
by LSI_Noack
Fri Nov 14, 2003 11:07 am
Forum: OSX - PANTHER Problems
Topic: EPSON VS PANTHER -FIX-
Replies: 2
Views: 2270

Should no longer be necessary with SF 6.1.0r6 (Release 6)

I did test this again with the update to Panther (10.3.1) and the workaround mentioned still works: Have the "Epson Scanner" device removed from /Library/Image Capture/Devices and SilverFast is able to connect to your Epson 3200 scanner via firewire. However, this shall no longer be necessary with t...
by LSI_Noack
Thu Nov 13, 2003 12:21 pm
Forum: OSX - PANTHER Problems
Topic: Panther 10.3.1 Update
Replies: 3
Views: 2227

Better firewire support in 10.3.1?

Apple's change log is IMHO relatively vague (see for yourself http://docs.info.apple.com/article.html?artnum=120271 ), especially concerning the firewire support. However, I got reports from users who now are able to connect to their Epson 3200 scanners via firewire under Panther 10.3.1. So, if you ...
by LSI_Noack
Wed Oct 22, 2003 4:59 pm
Forum: Installation Problems
Topic: PrimeFilm 1800u Installation problems
Replies: 3
Views: 1713

Pie Primefilm 1800u not found

Dear cu_tiger this should not occur with Silverfast Version 6.0.3 or higher. Did you verify that the scanner is listed in the control panel (scanners and cameras) as well as in the device manager? Please contact the support@silverfast.com and attached the SF_Logfile which can be found in the Photosh...
by LSI_Noack
Wed Oct 22, 2003 3:01 pm
Forum: OSX - JAGUAR Problems
Topic: UMAX 2000U: Supported or Not under OS X?
Replies: 6
Views: 6304

UMAX Astra 2000 not supported for Mac OS X

Dear m5comp The SF_Logfile starts with some general hints about trouble-shooting. For some configurations it is indeed necessary to install drivers before the scanning software is installed though often scanning software does this for you (if the drivers were not, however, already installed by the O...
by LSI_Noack
Wed Oct 22, 2003 1:44 pm
Forum: Installation Problems
Topic: Bought Silverfast SE online, but received no serial number
Replies: 3
Views: 1322

Dear Richard We are sorry about any inconveniences caused. As far as I know a new serial has been sent to you already. Any other person who might have received a similar problem should not hesitate to contact: support@silverfast.com Thanks in advance for your cooperation. Sincerely yours LSI_Noack

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