LaserSoft Imaging

That's the version I have. The scanner works fine with Epson software.

Thanks for looking at it, Ron. Here's the info:

1. Win XP SP 1

2.

a) 48 bit

b) 200 DPI

c) about 600 x 800 pixels

I am not sure #2 is relevant because the problem is most prevalent during prescan. I use 1x prescan, but tried changing it to 4x and observed the same problem.

Yes, I did try the latest version 602r42. No change. I also made sure I was using the latest Epson driver, and I am now. SF still does not work. Please advise.

STILL HAVE NOT HEARD HOW ONE OBTAINS THE "the latest version 602r42" that LSI_Ralf mentioned.

Well, I found the patch on the SF support site, dated 8/14/03 curiously enough, but to download it I need username and password. Can someone from SF please comment on how one obtains username and password?

Thanks.

6.0.1r31 is what came with the scanner. I tried to download an update from your site, but this apparently requires username and password, and I could not find any instructions as to how one obtains the aforementioned username and password. I did download your demo (is it the latest version - I've si...

Has any resolution ever been reached on this? I seem to be having a similar problem, same scanner and same SF product and version.

Oh, yeah, one more thing - just downloaded your demo, it freezes, too.

So I install the SF software that came with my new scanner. Preview usually works, but when I try to scan, the software freezes. I am running Windows XP SP 1. I tried two host programs - Photoshop 6.0 and Photoshop Elements 2.0, tried to install SF as a plug-in or as TWAIN, tried using it in USB 1.0...