Reflecta DiaDigit 4000 / 3000 Dias ok - suddenly hangs up

[Mike123]

Hi,
I'm using a brand new refledta DigitDia4000. It worked properly for approx. 4000 Dias (Slides). Suddenly the software stops after calibrating. During "preparing scan" the software hangs.
Background: Win XP / USB 1.0 / The scanner ist recognized by the software.
The scanner works properly attatched to other computers.
The scanner works properly with Cyber view.
Deleting the directory prefs as mentioned in the FAQ doesn't help.
Update from silverfast doesn't help.
New installation doesn't help.
Can anyone help?
Thanks
Mike

[LSI_Noack]

Dear Mike123

please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html

Please copy-paste the problem description from this posting to your trouble report and provide an SF_Logfile, if possible (how to, cf. http://www.silverfast.com/faq/1058/en.html ).

Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -