Update to new Silverfast version prompts for more updates

All the problems with Plustek film scanners

Chillbreaker
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Posts: 1
Joined: Sat Mar 01, 2014 3:40 pm

Update to new Silverfast version prompts for more updates

Postby Chillbreaker » Sat Mar 01, 2014 3:46 pm

I just performed a minor update to a new SIlverfast 8 version. After installing the update successfully a message is displayed:

"SIlverfast has been updated. There are still files that require an update to be compatible. Silverfast will temporarily disable the outdated modules. Please update your Silverfast software for:
Plustek Family"

Well the message doesn't really tell what exactly I need to do. Can anyone help me please?

When I click okay in the message SIlverfast crashes. My scanner is an Quato IntelliScan 5000 (same as Plustek).

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LSI_Ketelhohn
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Re: Update to new Silverfast version prompts for more update

Postby LSI_Ketelhohn » Wed Mar 05, 2014 12:33 pm

Dear customer,

some files probably could not be overwritten.

Please uninstall SilverFast using the uninstall app (not .sh script) in the SilverFast 8 installation directory.
/Applications/SilverFast Application/SilverFast 8/uninstall SilverFast 8.app

Afterwards directly reinstall the latest update from our website.
(Our "updates" are always full installation files.)

kind regards,
Arne Ketelhohn.


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