Scans half of prescan frame. And then crashes on my Mac.

[roguecamel]

Hello there,

My new scanner arrived yesterday. Plustek 82001 SE. Running on Mac OS 10.11.1.

I am scanning 35mm film. Every time I try to pre-scan the scanner only scans / previews about 3/4 of the frame. A strip along the image stays white.

If I try to move to the next step and scan, the scanner makes a low 'straining' sound and the status says "unknown error" and crashes.

I have to quit Silverfast software and turn the scanner on and off for it to scan again. And then it does the same thing. So I haven't got a full prescan or scan yet.

The film is in the holder correctly and holder is placed in the scanner correctly.

I am worried the scanner broke in transport to me. It feels like it has been knocked out of place?

Hope someone can help.

Thanks!
Joachim.

[LSI_Ketelhohn]

Dear Joachim,

This happens when an older driver is in use.
To make sure the latest driver is installed please do the following.
First delete the Plustek****.framework files from the directory /Library/Frameworks.
Then download and install the latest update from our website and restart your Mac.

Kind regards,
Arne Ketelhohn.

[roguecamel]

Thanks. That worked perfectly.

RC