Hi.
Recently i bought a Plustek 8100 to scan some negatives but i'm having some trouble getting SilverFast to function reliably.
The most annoying problem i'm having is this: Sometimes when doing a prescan or full scan i get something that looks like the attached image. This happens completely at random, but i have never been able to get more than 5-10 "good" scans in a row.
Sometimes the issue is fixed temporarily by quitting Silverfast and restarting the scanner. But more often than not i'll just have to do a bunch of scans/prescans before the issue fixes itself and I can continue scanning.
Multi exposue will always trigger the issue as well, and I'll get images looking like this.
Is this a known bug, or do you think the faulty scans could be hardware-related (something wrong with the scanner itself)?
I'm running the latest update of Silverfast, and the latest drivers on OS X 10.11.
Thank you!
Plustek 8100 - faulty scans, red lines and partly scanned frame
- LSI_Ketelhohn
- LSI Staff
- Posts: 4283
- Joined: Wed May 28, 2008 11:19 am
- Scanner: all
- Location: Kiel, Germany
- Contact:
Re: Plustek 8100 - faulty scans, red lines and partly scanned frame
Dear user,
That looks like a hardware issue.
You should contact Plustek support about this.
Kind regards,
Arne
That looks like a hardware issue.
You should contact Plustek support about this.
Kind regards,
Arne
-
- Visitor
- Posts: 1
- Joined: Tue Aug 29, 2017 1:35 am
- Scanner: 8200i
- SilverFast Product: Ai Studio
Re: Plustek 8100 - faulty scans, red lines and partly scanned frame
I get similar issue on the preview, but the thumbnail preview is ok & image comes out normal.
Less & less visible with each preview. Until it's just the grey default background colour.
How do i know where to even scan? How to fix?
I've tried uninstall/reinstall.
Win10 & latest version SF 8.8

Less & less visible with each preview. Until it's just the grey default background colour.
How do i know where to even scan? How to fix?
I've tried uninstall/reinstall.
Win10 & latest version SF 8.8

- LSI_Ketelhohn
- LSI Staff
- Posts: 4283
- Joined: Wed May 28, 2008 11:19 am
- Scanner: all
- Location: Kiel, Germany
- Contact:
Re: Plustek 8100 - faulty scans, red lines and partly scanned frame
Dear JW1337,
Please download our latest update. The issue you seem to have is fixed there.
Kind regards,
Arne
Please download our latest update. The issue you seem to have is fixed there.
Kind regards,
Arne
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