Can't scan from SilverFast

[fgo76]

Hi,
I have problem to get me SilverFast software to work.
When I try to press the Scan or Prescan button the scaners light is turned off and nothing happens. (the background light, not the power led). Then the program freeze.

If I try to use the QuickScan program, everything work fine.
Any idea what might be wrong?

System info:
OS: Win XP Home Edition 6.4.4.r3b (earlier versions gives the same result)
SW-version: PlusTek OpticFilm 7200
Scanner: Plustek OpticFilm 7200

[LSI_Noack]

Dear fgo76

be sure to use the latest drivers from Plustek,
cf. https://www.silverfast.com/faq/1002/en.html#plustek7200

If this doesn't help, please don't hesitate to contact support:
https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -