Can't scan from SilverFast

All the problems with Plustek film scanners

fgo76
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Posts: 1
Joined: Wed Aug 02, 2006 4:31 pm

Can't scan from SilverFast

Postby fgo76 » Wed Aug 02, 2006 4:47 pm

Hi,
I have problem to get me SilverFast software to work.
When I try to press the Scan or Prescan button the scaners light is turned off and nothing happens. (the background light, not the power led). Then the program freeze.

If I try to use the QuickScan program, everything work fine.
Any idea what might be wrong?

System info:
OS: Win XP Home Edition 6.4.4.r3b (earlier versions gives the same result)
SW-version: PlusTek OpticFilm 7200
Scanner: Plustek OpticFilm 7200

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LSI_Noack
LSI Staff
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Posts: 1432
Joined: Wed Oct 22, 2003 1:30 pm
Location: Kiel, Germany
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Postby LSI_Noack » Thu Aug 17, 2006 9:45 am

Dear fgo76

be sure to use the latest drivers from Plustek,
cf. https://www.silverfast.com/faq/1002/en.html#plustek7200

If this doesn't help, please don't hesitate to contact support:
https://www.silverfast.com/problemreport/en.html
How to help support staff to help you: https://www.silverfast.com/faq/1058/en.html

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -


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