Black box in corner

[psy_boy27200]

Hey everyone.

All of the sudden I get a black box in the corner of all my slides!

- There is nothing blocking the slide, when I look at it outside the machine.

- The Door of the machine is closed so no light can get through.

Why is this happening??

[LSI_Ketelhohn]

Dear customer,

That definitely looks like some kind of shadow or something blocking the sensor.
Please contact the Plustek support about this.

Kind regards,
Arne Ketelhohn.

[psy_boy27200]

Well... That answer would have been pretty thin even waaay back when I actually (tried to) post this topic (why should it take so long to get a topic approved, when it is not offensive in anyway?).

The use of a forum is (at least that's what I thought) to help users, who cannot find a solution for themselves.

In the meantime, my Opticfilm has been sent to the shop I bought it, to get it replaced with a new one.

Thanks for the reply.. I guess.

[LSI_Ketelhohn]

Yes I am sorry about the ongoing delay.
Unfortunately the moderators with the according rights were sick. I myself was out for two weeks which caused some tailback.

Kind regards,
Arne Ketelhohn.