Black box in corner

All the problems with Plustek film scanners

psy_boy27200
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Scanner: 8200i
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Black box in corner

Postby psy_boy27200 » Sat Nov 07, 2015 8:08 pm

Hey everyone.

All of the sudden I get a black box in the corner of all my slides!

- There is nothing blocking the slide, when I look at it outside the machine.

- The Door of the machine is closed so no light can get through.

Why is this happening??
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This is how it looks
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LSI_Ketelhohn
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Re: Black box in corner

Postby LSI_Ketelhohn » Mon Nov 23, 2015 4:55 pm

Dear customer,

That definitely looks like some kind of shadow or something blocking the sensor.
Please contact the Plustek support about this.

Kind regards,
Arne Ketelhohn.

psy_boy27200
Visitor
Posts: 5
Joined: Mon Aug 24, 2015 9:28 pm
Scanner: 8200i
SilverFast Product: SE

Re: Black box in corner

Postby psy_boy27200 » Mon Nov 23, 2015 9:39 pm

Well... That answer would have been pretty thin even waaay back when I actually (tried to) post this topic (why should it take so long to get a topic approved, when it is not offensive in anyway?).

The use of a forum is (at least that's what I thought) to help users, who cannot find a solution for themselves.

In the meantime, my Opticfilm has been sent to the shop I bought it, to get it replaced with a new one.

Thanks for the reply.. I guess.

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LSI_Ketelhohn
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Joined: Wed May 28, 2008 11:19 am
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Location: Kiel, Germany
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Re: Black box in corner

Postby LSI_Ketelhohn » Fri Nov 27, 2015 5:36 pm

Yes I am sorry about the ongoing delay.
Unfortunately the moderators with the according rights were sick. I myself was out for two weeks which caused some tailback.

Kind regards,
Arne Ketelhohn.


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