Support

[pysiek]

Hello,
Is there anybody dealing with support queries at this moment ? I have problem with demo version on PF3600Pro and starting wondering if it is worth hassle with support being forwarded /dev/null. Heard some good opinions but it isn't worth much at this moment ( ).

regards, Jarek.

ps. Found something what looks like relevant entry in FAQ but it forwards to support anyway so I'm still stuck.

[LSI_Belli]

Dear Jarek,

our support team is very busy at the moment because of the holidays.

I do not know under which configuration you work. However, I know that some problems with Pie scanners have been recently solved (version 6.1.0r2). Please check our history:

http://www.silverfast.com/show/history/en.html

Thomas

[pysiek]

Hi Thomas,
Thanks for reply. I'm using latest demo version from website - 6.0.2d42. Is 6.1.0r2 available as demo ? If not, when do you plan to publish it ?

regards, Jarek.

[LSI_Belli]

Dear Jarek,

the 6.1.0d2 should be available in about a week. However, you can try version 6.1.0d1 (already available). The driver problem might have been solved in this version as a pre-release. Any feedback is appreciated.

Thanks.

Thomas

[pysiek]

Hi Thomas,
Got your latest version and works like charm.

Great thanks, Jarek.