Final Scan Includes Wierd Colored Lines Artifact

[zippy the pinhead]

I have a PrimeFilm 1800u. I am using Silverfast SE 6.4.1.r8c running under Windows XP.

Before I started using Silverfast SE, I was using this software called CyberViewX, v 1.12.

The Silverfast software is *fast,* which I really appreciate. However, it is introducing some kind of an artifact-- colored lines in a particular location of the scan-- which are not visible on the negative, nor in the prescan of the negative.

I have posted a couple of images to show this; they are from the same scanner, just using different software. The first image was obtained using the CyberView X software, the second using the Silverfast SE software.

If someone can clue me in as to how I can fix this problem, I would be very grateful.

Thanks in advance...



The image above was scanned using CyberView X.



The image above was scanned using SilverFast SE.

[LSI_Noack]

Dear 'Zippy'

opened a ticket in our customer support request system to address your problem. I did contact you using the email address you providing for the imaging forum.
Please reply using the subject "[Ticket: 2005060110000129]" so that we can easily keep things together.

Thank you very much in anticipation of your kind co-operation
Sonny Noack
- tech support, LSI AG -

[arthuryork]

I also have a Primefilm 1800u. When scanning slides, I sometimes, not always, have vertical lines usually in red. Please forward me the solution too.

[LSI_Noack]

Dear Arthur

please contact SilverFast support for addressing your problem.
Thanks in advance and

kind regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -