unknown error under El Capitan

Problems with OSX 10.x

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marinebio
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unknown error under El Capitan

Postby marinebio » Sun Oct 04, 2015 10:36 am

Hi,
Plustek 8500i does not scan . only "unknown error" messages.
What's wrong with SF8.5 and newest OS X?

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LSI_Ketelhohn
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Re: unknown error under El Capitan

Postby LSI_Ketelhohn » Mon Oct 05, 2015 3:11 pm

We also just have gotten the final version of OS X 10.11 and have began our testing.
Therefor we have not yet declared official SilverFast 8 support for this operating system.
There have bee several reports about USB devices not properly working under OS X 10.11.
We are currently examining these issues.

Kind regards,
Arne Ketelhohn.

billinwyoming
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Re: unknown error under El Capitan

Postby billinwyoming » Thu Oct 08, 2015 3:34 pm

Just checking to see if you had a delivery date for a solution to this problem. Also running into the "unknown error" with a Plustek OpticFilm 7600i, Silverfast 8, on OS X 10.11. Thanks.

Gregsin
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Re: unknown error under El Capitan

Postby Gregsin » Wed Oct 14, 2015 7:52 pm

Its always a risk upgrading at the first opportunity. In the meantime I have rolled back to Yosemite - very easy using Time Machine. And I can also have fun watching all the bugs coming flying out of El Capitan !!

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Greg

Backlog Crusader
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Re: unknown error under El Capitan

Postby Backlog Crusader » Sat Oct 17, 2015 11:34 pm

I use a Plustek 8100 with El Capitan. First the scanner worked half of the time. Now it's only doing the pre-scan. It will not scan anymore. I really really really hope the update will come soon.

BobinStanmore
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Re: unknown error under El Capitan

Postby BobinStanmore » Wed Oct 21, 2015 9:28 pm

Thank you for acknowledging that there is an issue with using SilverFast under OSX El Capitan.

Just to record I am another sufferer of this problem using SilverFast 8.5.0r8 with a Plustek OpticFilm 8200i. As others have reported the pre-scan works and the first scan works but then fails with "unknown error" message before ISRD scan.

Looking forward to update since old slide conversion/archiving exercise now on hold.

Regards

Bob

rockpowered
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Re: unknown error under El Capitan

Postby rockpowered » Thu Oct 22, 2015 5:13 pm

Just installed latest El Capitan updates, still no fix for the problem. Any update on Plusteks new drivers?

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LSI_Ketelhohn
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Re: unknown error under El Capitan

Postby LSI_Ketelhohn » Fri Oct 23, 2015 2:34 pm

This issue has been fixed by Plustek.

The newest drivers are included in our latest update.

Kind regards,
Arne Ketelhohn.


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