Silverfast won't launch & downloading upgrade failed

Problems with OSX 10.x

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flavinarchive
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SilverFast Product: Ai

Silverfast won't launch & downloading upgrade failed

Postby flavinarchive » Tue Feb 24, 2015 8:37 pm

I've been using Silverfast AiIT8 version 8 for a few months. Today it wouldn't open. When I first installed it, I got messages about an upgrade available, but it failed to download. Today I thought maybe that was the problem so I tried to download the upgrade and failed again. What should I do?

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LSI_Ketelhohn
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Re: Silverfast won't launch & downloading upgrade failed

Postby LSI_Ketelhohn » Mon Mar 02, 2015 2:55 pm

Dear customer,

Have you tried downloading the update directly from our website's download area?
If not please do so, maybe there is an issue with your security settings but maybe you can download the update through a web browser.

Kind regards,
Arne Ketelhohn.


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