Silverfast on El Capitan

Problems with OSX 10.x

Moderator: LSI_Moeller


TomRitch
SilverFast Beginner
Posts: 12
Joined: Wed Apr 02, 2014 9:04 pm
Scanner: plustek OpticFilm 120
SilverFast Product: Archive Suite

Silverfast on El Capitan

Postby TomRitch » Fri Oct 02, 2015 6:21 pm

Is Silverfast 8.5 compatible with OS X 10.11 El Capitan?

I wonder because in May 2015 I updated to Silverfast 8.5.0r5. Some time about then I started running El Capitan beta releases. The current release of Silverfast is 8.5.0r8. I have not been offered updates since May. Could that be because the updates are not available for EL Capitan?

Tom Ritch

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Mon Oct 05, 2015 3:12 pm

Dear Mr Rich,

We also just have gotten the final version of OS X 10.11 and have began our testing.
Therefor we have not yet declared official SilverFast 8 support for this operating system.
There have bee several reports about USB devices not properly working under OS X 10.11.
We are currently examining these issues.

Kind regards,
Arne Ketelhohn.

bmahler
Visitor
Posts: 1
Joined: Tue Oct 06, 2015 11:03 pm
Scanner: Epson Perfection 3200Photo/Pro/GT-9800F
SilverFast Product: SE

Re: Silverfast on El Capitan

Postby bmahler » Tue Oct 06, 2015 11:24 pm

For info. I have installed OS X El Capitan on 5th October 2015 onto a mid 2009 MacBook Pro 17". Downloaded Silverfast SE 8 from website using OS X 10.10, i.e. Yosemite in drop down menu for the system I am using although actually using el capitan. Has worked fine. Scanner is an Epson 3200.
Hope this helps.

Gregsin
Visitor
Posts: 2
Joined: Sun Oct 11, 2015 2:35 pm
Scanner: Plustek 8200i
SilverFast Product: SE Plus

Re: Silverfast on El Capitan

Postby Gregsin » Sun Oct 11, 2015 5:23 pm

Hi,

Just to record that I too have the 'unknown error' using a Plustek 8200i with SE Plus 8.5.0r8 after upgrading to El Capitan. It prevents any form of scanning so I have rolled back to Yosemite. In the meantime I look forward to your update.

Best regards
Greg

lopealfo
Visitor
Posts: 1
Joined: Fri Oct 16, 2015 6:35 pm
Scanner: Reflecta CrystalScan 7200
SilverFast Product: Ai Studio

Re: Silverfast on El Capitan

Postby lopealfo » Sun Oct 25, 2015 7:34 pm

Hi there!

I have also upgraded to El Capitan and since then every time I launch SilverFast 8 Ai Studio it opens the first screen and then closes. The hated "SilverFast unexpectedly quit" message appears every time I try to launch it. Frustrating!!!

I am using a Reflecta CrystalScan 7200
SilverFast version: 8.5.0r9)
OS X El Capitán 10.11

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Tue Oct 27, 2015 10:57 am

Dear customer,

The drivers on your system probably could not be updated.
Please delete the Plustek****.framework files from the directory
/Library/Frameworks.

Then re-install the latest update again and restart your Mac.

Kind regards,
Arne Ketelhohn.

ivanov
Visitor
Posts: 4
Joined: Sun Nov 01, 2015 9:15 am
Scanner: Plustek OpticFilm 8100
SilverFast Product: SE Plus

Re: Silverfast on El Capitan

Postby ivanov » Sun Nov 01, 2015 10:46 am

So far, so good: I've only scanned 5-6 slides so far, and no problems just yet (after reinstalling and after removing the old framework files)

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Mon Nov 02, 2015 5:55 pm

Good to hear that. :-)

ivanov
Visitor
Posts: 4
Joined: Sun Nov 01, 2015 9:15 am
Scanner: Plustek OpticFilm 8100
SilverFast Product: SE Plus

Re: Silverfast on El Capitan

Postby ivanov » Tue Nov 03, 2015 9:53 am

All is good now: I've scanned dozens of slides with no problems whatsoever. Recommend following instructions above!

mmreview
Visitor
Posts: 3
Joined: Sat Apr 11, 2015 4:23 pm
Scanner: OpticFilm 8200i ai
SilverFast Product: Ai Studio

Re: Silverfast on El Capitan

Postby mmreview » Wed Nov 11, 2015 4:14 pm

I have the latest version of El Capitan and latest version of Silverfast ai with a Pluste 8200 ai. The usb connection frequently disconnects, especially when I am doing a prescan. It does not seem to happen when I do the actual scan. Plugging the usb out and back in and retrying the prescan works every time. Sometimes I can do two or three prescan/scan cycles, sometimes one, before I need to plug the usb cable out of and back into my computer (2009 Macbook Pro).

I hope that this specific info helps in figuring out what needs to be updated in the driver.

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Tue Nov 24, 2015 4:02 pm

Dear customer,

Have you tried different USB ports.
On some Mac Books the USB port(s) on one side is/are connected to an internal hub which also connects the internal iSight cam.

Do you have any other USB devices connected?
There for example are certain external hard drives which draw a lot of power from the USB bus.
Try disconnecting such devices if present.

Kind regards,
Arne Ketelhohn.

mmreview
Visitor
Posts: 3
Joined: Sat Apr 11, 2015 4:23 pm
Scanner: OpticFilm 8200i ai
SilverFast Product: Ai Studio

Re: Silverfast on El Capitan

Postby mmreview » Thu Dec 10, 2015 4:17 am

LSI_Ketelhohn wrote:Dear customer,

Have you tried different USB ports.
On some Mac Books the USB port(s) on one side is/are connected to an internal hub which also connects the internal iSight cam.

Do you have any other USB devices connected?
There for example are certain external hard drives which draw a lot of power from the USB bus.
Try disconnecting such devices if present.

Kind regards,
Arne Ketelhohn.


I have tried all each USB port of my Macbook Pro. There are no other USB devices attached. This NEVER happens on scans, just prescans. The software should be fixed to send the same USB port reset on prescans that it sends on scans.

I have OS 10.11.2 and version 8.5.0r8 of the Silverfast software.

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Tue Dec 15, 2015 12:14 pm

I have forwarded your request to our support system.
I will need more information on this.

Kind regards,
Arne Ketelhohn.

Mike6158
Visitor
Posts: 2
Joined: Fri Aug 12, 2016 2:55 am
Scanner: Epson 10000XL
SilverFast Product: Ai Studio

Re: Silverfast on El Capitan

Postby Mike6158 » Fri Aug 12, 2016 3:02 am

I finally installed El Cap 10.11.5 and now my Silverfast 8 won't run. It opens but then gives me this error when I try to connect to the scanner:

There was a problem starting your scanner.
Please make sure your drivers are installed correctly.
Exiting now...

I've installed the latest Epson drivers
I've uninstalled and reinstalled the latest version of Silverfast 8

I still get the same error. It will wake the scanner up when it first starts. It reads that the scanner is there. But eventually, the following pops up at the top of the screen:

SilverFast was not able to detect any scanner supported by your installed scan module.

Please make sure your scanner is connected and turned on.
When using USB make sure the scanner is connected directly.
Do not use an USB-hub or USB-extension.
Please make sure your scanner is shown correctly in the OSX profiler.
In case it is not present check the cable connection.

It detected it well enough to wake the scanner up and put the correct scanner type in the Image Source window below the message so the software sees it. So does OSX profiler. It sees it under USB 2.0

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast on El Capitan

Postby LSI_Ketelhohn » Tue Aug 16, 2016 10:39 am

Dear User,

We had several reports about some EPSON tools not closing correctly. These then block access to the scanner.
You can check and solve this through the OS X activity monitor's list of active tasks.
Applications -> Utilities -> Activity Monitor -> Memory tab

Look for active EPSON tasks especially the EPSON Scanner Monitor or EPSON Scanner Manager.
Mark and close them using the quit button above the task list.
Now SilverFast should be able to access the scanner.

Alternatively you can use the Epson uninstaller to remove the ICA (image capture) extension, and/or the Epson Scanner monitor from the system.
This uninstaller can be downloaded from:
http://www.epson.com/cgi-bin/Store/supp ... oid=187764

In case the uninstall does not remove the EPSON scanner monitor you can delete it manually from the directory
/Library/Application Support/

Kind regards,
Arne


Return to “OSX - Problems”

Who is online

Users browsing this forum: No registered users and 1 guest