New User Silverfast won't start

[Mike Boreham]

Hello,

I have just bought a Reflecta RPS 7200 and Silverfast SE.

Running Mountain Lion with 16 Gb RAM on a 2011 MacBook Pro

I have installed the drivers with the latest version of Cyberview 5.10.2 (seems only way to get the drivers. The bundled disk needed Rosetta.)

The scanner works with Cyberview, but without ICE.

I already had v**s**n which works fully, including ICE.

But when I launch Silverfast, I get the initial screen and it shows the scanner, but when I click next, expecting to get the activation page, I get a message saying there is a "problem staring your scanner. Please make sure your drivers are installed correctly."

What I have found so far says SE is compatible with Mountain Lion, but also that a new version will be issued.

Is the problem perhaps the Cyberview drivers not being compatible with Mountain Lion? If so why does v**s**n work correctly?

Any help most welcome!

Thanks

[LSI_Ketelhohn]

Dear customer,

The drivers for the RPS 7200 are only available as 32bit versions.
Did you already set SilverFast to start as 32bit?
Normally it is a 64bit software but can not access the 32bit drivers that way.

You can see how to change to 32bit on our homepage.

kind regards,
Arne Ketelhohn.

[Mike Boreham]

Yes thanks...that worked.

Impressed with Silverfast support...you had replied to my email very quickly.