Help! silverfast8.5r9 can't startup

Problems with OSX 10.x

Moderator: LSI_Moeller


secondnogood
Visitor
Posts: 2
Joined: Tue Oct 13, 2015 2:28 am
Scanner: unis 7200ice /plustek 7600i
SilverFast Product: Ai Studio

Help! silverfast8.5r9 can't startup

Postby secondnogood » Fri Oct 23, 2015 2:11 pm

Today I upgrade the silverfish to 8.5r9 when I lunch the application,it said "There was a problem starting your scanner,Please make sure your drivers are installed correctly."
But there is no driver for OS X 10.11 on plustek.com.


:-?

OS: mac osx 10.11
scaner: unis 7200ice(plustek 7600i oem)

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4265
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Help! silverfast8.5r9 can't startup

Postby LSI_Ketelhohn » Fri Oct 23, 2015 3:02 pm

Dear customer,

The Uniscan 7200 ICE uses a different firmware and can not use the standard Plustek driver.
The driver for this device would have to be updated by the reseller.
Unfortunately currently there are no compatible drivers available.
Therefor this device is no longer supported.

Kind regards,
Arne Ketelhohn.


Return to “OSX - Problems”

Who is online

Users browsing this forum: No registered users and 1 guest