El Capitan - Plustek 8200i ==> "unknown error"

Problems with OSX 10.x

Moderator: LSI_Moeller


marinebio
Visitor
Posts: 2
Joined: Sun Oct 04, 2015 10:15 am
Scanner: plustek 8200i
SilverFast Product: Ai

El Capitan - Plustek 8200i ==> "unknown error"

Postby marinebio » Sun Oct 04, 2015 10:33 am

HI,
I upgraded to osx 10.11 yesterday or so.
SF8.5 does not scan preview or stop when scanning using work-flow pilot.
Unknown error message is issued!

The scanner seems to be ok on a win 10 pc.
El Capitan is said to be supported by LaserSoft when I googled such problem.
I would like to know what the problem is from the new OS or from SF8.5.

Turning off the "App Nap" or 32-bit mode does not make any difference from the default setting; unknown error!

Macbook pro retina 13 inch late 2013 with i5-dual core + 8 Gb of ram is my machine(not CTO version).

No problem when I use yosemite version of OS X.

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby LSI_Ketelhohn » Mon Oct 05, 2015 3:11 pm

We also just have gotten the final version of OS X 10.11 and have began our testing.
Therefor we have not yet declared official SilverFast 8 support for this operating system.
There have bee several reports about USB devices not properly working under OS X 10.11.
We are currently examining these issues.

Kind regards,
Arne Ketelhohn.

jonwme
Visitor
Posts: 1
Joined: Wed Nov 11, 2015 10:43 pm
Scanner: PlusTek OpticFilm 8200i
SilverFast Product: Ai

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby jonwme » Wed Nov 11, 2015 10:46 pm

I'm completely unable to use my PlusTek 82001 with El Capitan. How can this be??

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby LSI_Ketelhohn » Mon Nov 23, 2015 5:54 pm

Dear customer,

There are no longer any known issues regarding OS X 10.11.
Please make sure you have installed the latest SilverFast 8 updated.
If that does not help the drivers might not have updated.
To solve that delete the Plustek****.framework files from the folder /Library/Frameworks.
Afterwards reinstall the latest update and restart your Mac.

Kind regards,
Arne Ketelhohn.

Sergey
Visitor
Posts: 1
Joined: Sun Jan 10, 2016 7:31 pm
Scanner: Plustek OpticFilm 8200i SE
SilverFast Product: SE Plus

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby Sergey » Sun Jan 10, 2016 7:59 pm

I have the same problem with MacBook Pro 13" middle of 2009 (8 Gb, 2,26 Ghz Intel Core 2 Duo) and SF 8.8.0r 1: When I start scanning my slide, everything goes well until Silverfast tries to make another pass (like iSRD or ME) and stops saying "Unknown error"...
...

joelp
Visitor
Posts: 1
Joined: Wed Jan 20, 2016 2:37 pm
Scanner: Plustek OpticFilm 8200i

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby joelp » Wed Jan 20, 2016 2:40 pm

Hi -

I too am experiencing this problem. I have just updated Silverfast to the most recent version but I still get the unknown error message.

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby LSI_Ketelhohn » Tue Jan 26, 2016 4:53 pm

Please make sure you removed the framework files before reinstalling SilverFast.
Simply reinstalling will not be enough.

Kind regards,
Arne Ketelhohn.

ryncnls
Visitor
Posts: 1
Joined: Fri Jan 29, 2016 1:58 am
Scanner: Plustek Opticfilm 8200i
SilverFast Product: SE Plus

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby ryncnls » Fri Jan 29, 2016 2:03 am

Hello,

I'm having this issue as well. I've already deleted the Frameworks as you suggested to the other users above, and have updated my version of SilverFast, but still receive the "unknown error" message. Moreover, my scanner at times makes an unusual laboring sound right before that message occurs.

MikeBark
Visitor
Posts: 1
Joined: Fri Feb 05, 2016 11:58 pm
Scanner: plustek OpticFilm 8200i
SilverFast Product: SE

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby MikeBark » Sat Feb 06, 2016 12:00 am

Hey.
I cant locate the plustek***.framework files on my iMac. Can you plse direct me to the right path/folder

Regards
Mikael

User avatar
LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: El Capitan - Plustek 8200i ==> "unknown error"

Postby LSI_Ketelhohn » Wed Feb 17, 2016 9:47 am

Dear Mikael,

They are in the global Library under Frameworks
/Library/Frameworks
This is the direct path.
Please do not confuse it with your local user Library.

Alternatively you can now download an driver installation file directly from the Plustek website.
This will also install the latest drivers.


Kind regards,
Arne Ketelhohn.


Return to “OSX - Problems”

Who is online

Users browsing this forum: No registered users and 1 guest