My scanner on the back of a milk carton

[olinkidd]

I just updated my Silverfast, and it no longer recognizes the scanner at all. I have it plugged in through a scsi/firewire converter. What can I do to find the scanner again? Please help.

[LSI_Rossee]

Dear olinkidd and all other forum users.

Please always open a support request via Email to http://www.silverfast.com/problemreport/en.html and attach the SF_logfile when you have an individual scanner or software problem. The SF_logfile contains essential valuable information for further problem analysis, i.e. Scanner model and firmware version.

Users that have provided this information will be answered prior to the users that have not.
The earlier you provide this information to our support staff the faster your problem will be solved.

As we have stated earlier, the forum is a platform for users to share their experience. No individual support requests should be posted here --> viewtopic.php?p=9763&highlight=#9763

Kind regards.

[olinkidd]

Hey, I already did mail my logfile to support. I've contacted them twice and have yet to get an answer. I would like this problem fixed as soon as possible and wanted a more immediate response through the forum. If you can help me, please feel free to do so through my support request.

[ianders1]

For our international friends who may not know:

In the U.S. photographs of missing children are put on the back of milk cartons.

[LSI_Noack]

Dear Ian

you sure got me kind of wondering about that milk carton!

Happy scanning with SilverFast,
Sonny Noack
- tech supp, LSI AG -