Problem with latest update

All the problems with Nikon film scanners

Posts: 2
Joined: Tue Mar 04, 2014 10:46 pm
Scanner: Nikon Coolscan V ED
SilverFast Product: SE Plus

Problem with latest update

Postby tomnorth » Tue Mar 04, 2014 10:49 pm

I just updated my SilverFast 8 software to the latest version. Now, when I start up the software I receive the attached dialog message. I did select the Nikon version of the software, as that is what was presented to me after I entered in my S/N and email address. What else to I need to download and update? I can't find anything on the LaserSoft website.
Screen Shot 2014-03-04 at 3.39.40 PM.png
Screen Shot 2014-03-04 at 3.39.40 PM.png (27.17 KiB) Viewed 1450 times

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Re: Problem with latest update

Postby LSI_Ketelhohn » Tue Mar 11, 2014 3:46 pm

Deare customer,

Some files probably could not be updated.
Please do the following.
First repair your main hard drive's disk permissions.
Then uninstall SilverFast using the uninstall app (not .sh) in the SilverFast 8 installation directory:
Applications/SilverFast Application/SilverFast 8/uninstall SilverFast

Then reinstall the latest update from our website.
(Our "updates" are always full installation files.)

Kind regards,
Arne Ketelhohn.

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