Nikon Coolscan V ED Not Recognized

All the problems with Nikon film scanners

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Joined: Tue Mar 04, 2014 10:46 pm
Scanner: Nikon Coolscan V ED
SilverFast Product: SE Plus

Nikon Coolscan V ED Not Recognized

Postby tomnorth » Fri Mar 07, 2014 12:43 am

I have updated to the latest version of SilverFast 8 for the Nikon Coolscan V ED. I am running OS X Mavericks on the latest MacBook Pro with Retina display. When I launch the software a dialog box comes up that says what is below:

"SilverFast has been updated. There are still files that require an update to be compatible. SilverFast will temporarily disable the outdated modules, Please update your SilverFast software for: Nikon Family."

When I click the "OK" button on that window the application opens but gives me the following message:

"SilverFast was not able to detect any scanner supported by your installed scan module."

I have connected the scanner directly to my MacBook Pro via a known good USB cable. My MacBook Pro does not seem to recognize the scanner. When I open up the Print/Scan area of in System Preferences the Nikon scanner does not appear. When I go into the System Report the Nikon scanner does not appear under USB devices.

The file name for the update that I downloaded is SF-8.0.1r41(Nikon).pkg.

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Re: Nikon Coolscan V ED Not Recognized

Postby LSI_Ketelhohn » Fri Mar 14, 2014 9:13 am

Dear customer,

This can happen when some files could not be updated.
For example if SilverFast was still running or the files were still locked.

Please do the following:

Remove SilverFast using the uninstall app (not .sh file) in the SilverFast 8 installation folder.
/Applications/SilverFast Application/SilverFast 8/uninstall SilverFast

Then reinstall the latest update from our website.
(Our "updates" are always full installation files.

kind regards,
Arne Ketelhohn.

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