Nikon 5000ed Locks up when using isrd

All the problems with Nikon film scanners

HarveyT
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Scanner: Nikon Coolscan 5000 ed

Nikon 5000ed Locks up when using isrd

Postby HarveyT » Fri Sep 30, 2011 6:29 pm

Hi,
When using the WorkflowPilot, slide, web, 48-24, and Medium format, and isrd prescan the scanner locks up and the power light starts blinking. This also locks up the Silverfast 8, until I stop the prescan all together. Then the Silverfast has no control over the scanner. I have to power off then power on the scanner and restart Silverfast in order to get it all working again. It happens when I have the isrd in the automatic mode.

This does not happen all the time but a lot of times. It also locks up sometimes in the kodachrome mode.

Is there any way that I can prevent these lock ups?

By the way I really like the Silverfast 8 program!

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LSI_Ketelhohn
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Re: Nikon 5000ed Locks up when using isrd

Postby LSI_Ketelhohn » Tue Oct 04, 2011 1:27 pm

Dear customer,

Have you tried downloading and installing SilverFast again?.
If not please try that.

kind regards,
Arne Ketelhohn.

HarveyT
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Scanner: Nikon Coolscan 5000 ed

Re: Nikon 5000ed Locks up when using isrd

Postby HarveyT » Tue Oct 04, 2011 2:28 pm

Yes, I have downloaded Silverfast again and I still have the same problem.
I am wondering if the memory for my computer is not large enough?
Or, there is a mechanical problem with the scanner?
How much memory does Silverast really need when working with the coolscan 5000?
Has anyone else had this same problem with the coolscan 5000?

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LSI_Ketelhohn
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Re: Nikon 5000ed Locks up when using isrd

Postby LSI_Ketelhohn » Wed Oct 12, 2011 11:16 am

The minimum memory requirement is 2GB but you should have at least 4GB for larger files.

SilverFast also uses cache files on the main harddrive.
So there should also be enough free space.

kind regards,
Arne Ketelhohn

jwf007
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Scanner: Nikon Super Coolscan 5000 ED
Epson Perfection 4990 Photo
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Re: Nikon 5000ed Locks up when using isrd

Postby jwf007 » Tue Oct 18, 2011 6:57 pm

Hi,

I am also getting frequent lock ups, usually in the pre-scan (though I don't use Workflow Pilot) but also occasionally during a scan. I have also tried re-installing the software with no improvement.

Regards,

JWF

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LSI_Ketelhohn
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Re: Nikon 5000ed Locks up when using isrd

Postby LSI_Ketelhohn » Thu Oct 20, 2011 10:21 am

I will take another look at this in our testing center.


kind regards,
Arne Ketelhohn.

miltonberger
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Re: Nikon 5000ed Locks up when using isrd

Postby miltonberger » Fri Nov 25, 2011 12:33 am

Arne, have you had any feedback from your testing center on this issue?

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Re: Nikon 5000ed Locks up when using isrd

Postby LSI_Ketelhohn » Mon Nov 28, 2011 5:44 pm

We could not reproduce this exact issue but I suspect a memory issue here.
We are currently looking for ways to improve this.

jwf007
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Scanner: Nikon Super Coolscan 5000 ED
Epson Perfection 4990 Photo
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Re: Nikon 5000ed Locks up when using isrd

Postby jwf007 » Sat Dec 31, 2011 2:13 pm

I continue to have the same problem; in fact version SF-8.0.1r2(Nikon) will not even complete a pre-scan making the software completely un-usable. Version 6.6 works fine but I have wasted so much time trying to get version 8 to work.I've tried un-installing/re-installing, running in Photoshop, as stand alone. Please fix this.

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Re: Nikon 5000ed Locks up when using isrd

Postby LSI_Ketelhohn » Thu Jan 12, 2012 5:34 pm

We are currently working on an update which will soon be available.
It includes several improvements for Nikon devices.


kind regards,
Arne Ketelhohn.

jwf007
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Epson Perfection 4990 Photo
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Re: Nikon 5000ed Locks up when using isrd

Postby jwf007 » Tue Jan 31, 2012 4:51 pm

Version SF-8.0.1r5(Nikon) seems to be working OK - thank you.
JWF


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