Help I'm drowning

[geoff waugh photos]

OK, I have used my LS-2000 for some time and mostly with Nikon Scan because Silverfast kept freezing/crashing my Mac. I was advised that upgrading both my OS (from 9.0.4 to 9.1) and the latest version of SF would solve all my problems. Er,no it won't.
I have tried reinstalling my OS software and both Nikon Scan and Silverfast to no avail. When one works the other doesn't. It is mostly Silverfast that is giving me grief.
I get 'cannot focus' errors when the 'auto for ADF' box is checked and now I am getting 'Hardware Error' messages. This is seriously frustrating and time consuming when I could be out taking pictures. Has anyone else suffered and found a cure? I am on a Mac G4/400Mhz/256RAM with Photoshop 6 and SF version 5.5.5r09.

cheers

<font size=-1>[ This Message was edited by: geoff waugh photos on 2002-05-18 01:37 ]</font>

<font size=-1>[ This Message was edited by: geoff waugh photos on 2002-05-18 01:50 ]</font>

[Gregory C]

Make sure that the High-resolution Prescan option/preference is set to x1. There's a bug in SF that causes focus errors when batch scanning if the Prescan value is anything other than 1x.

regards
Gregory

[geoff waugh photos]

YEEEESSSS! Tiny step for scankind a giant step for this user.

cheers
Gregory

[Gregory C]

it would seem that the 5 hours or so required to pinpoint this bug were very worthwhile.

LaserSoft please fix this bug when you can, or at least document it on the web site under a Support section called Known Bugs. There is nothing worse than getting stumped by a software problem which happens to be an undocumented but known bug.

regards
Gregory

[ilyons]

Making the title of the original post something more informative than "Help I'm drowing" would also help other users who might experience the same problem. It migt also attract a tad more attention from others who've already experienced the problem.

[geoff waugh photos]

Agreed but then I needed to attract attention. A lot of these forums are peopled by programmers whose langauge I cannot decipher. I don't need to know why something works just how to get it going asap. In fact I want stuff to just work out of the box as it is intended. But I'll take my ticking off like a man. Oh and IL I appreciate your essays too; they've got pictures on that I can understand and have helped me a great deal.

GW

[LSI_Flyvbjerg]

We found the bug. Updates will be available soon.

Eric Flyvbjerg
LaserSoft Imaging