donard

[Wallyk]

Yes I have had to give up on batch scanning for this reason. Now I have to scan in batch mode ,collect in Photoshop and then Save As into the correct file. Spent a lot of time rescanning files which did not arrive into their correct files before I watched them in Thumbs Plus replace each other.

[President_LSI]

Please no unidentifyable subjects!

Dear SilverFast-User,

please use Topics (subjects) that are understandable and text that can easily be related to!

regards

Karl-Heinz Zahorsky, CEO

[Wallyk]

sorry , My message was supposed to go to support Andreas in "Serious bug when Batch scanning in 5.2.2

[Andreas]

At least I'm quite happy to read that it's not just me who is having the problem.

I was having an e-mail conversation about this with Lasersoft support. This "conversation" was dealt with on a "level" and style by Lasersoft that I have strong doubts about the reliability of Lasersofts support organization:

I was describing how to reproduce the bug and gave very detailed informations also on my system (WinXP).

The reply I got was that LS-Support never saw the problem on his Mac...(!!!)

...and subsequently kept me busy creating screenshots thereafter instead of just trying to reproduce with the parameters I had given to him.

I think Silverfast is a great product I could hardly live without (;-)) but depending on the release can be extremely buggy.

Anyway, the support should take a bit more care to take paying customers more serious and not to try to get rid of their requests as easy quick and dirty as possible!

I reinstalled the last 5.5.1 release and the numbering problems are gone. As I use HDR, the 48bit output in the new HDR is sufficient for me anyway.