Computer Cannot Find Silverfast 8/Nikon 4000 ED

All the problems with Nikon film scanners

davidnewsom
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Posts: 1
Joined: Mon Jan 06, 2014 8:30 am
Scanner: Nikon 4000 ED, Epson 4990
SilverFast Product: Ai Studio

Computer Cannot Find Silverfast 8/Nikon 4000 ED

Postby davidnewsom » Mon Jan 06, 2014 8:39 am

Hello-

Hoping someone can help. I just paid for the upgrade to Silverfast 8 for my Epson 4990 and Nikon 4000 ED scanners. The Epson show up in the launcher, but the Nikon does not. I've tried re-installing several times (which it says I've done "successfully"), but the Nikon does not show up anywhere. I tried several Firewire cables, but those didn't fix the issue.

I'm running:

Mac OX 10.9.1
3.89 GHz Intel Core
32 GB memory

Thanks!

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: Computer Cannot Find Silverfast 8/Nikon 4000 ED

Postby LSI_Ketelhohn » Mon Jan 13, 2014 4:19 pm

Dear customer,

please make sure you install both versions using the latest updates from our websites.
Each scanner has it's own installer and requires the newest version to run.
You can reset the download area below the download list to enter data for another scanner.

kind regards,
Arne Ketelhohn.


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