For Mac OS X 4 Tiger, please.

[mjf777]

Please begin to prepare Silverfast AI for the coming Mac OS X 4. When so many imagemasters use Macs, it should be a priority. We want to upgrade the OS but Silverfast holds us back.

[LSI_Noack]

Dear mjf777

thank you for your interest in LaserSoft Imaging's software.

Of course we will support OS X 10.4, aka Tiger, with our SilverFast product range. Preparations have already been taken, so there will be nothing to hold you back.
However, some steps can only be done when Tiger is finally released.

Users shall know with SilverFast's versions will be "ready for Tiger" then as it will be advertised on our website for each individual product.

Have an inspiring and relaxing weekend
Sonny Noack
- tech support, LSI AG -

[Lightivity]

So, when is the driver released? My company has been sitting here for months without a working scanner. I've been forced to pay an external company to do the work.

This is not acceptable!

[LSI_Magnussen]

What driver are you specifically refering to? Everything should be ready for Tiger...

Best regards
Ralf

[Lightivity]

For the UMAX Astra scanner. On the product page/supported scanner index it says "In preparation".

EDIT: UMAX Astra 6700

[LSI_Magnussen]

OK, I see.
For some of the UMAX Astra scanners we are doing the communication with the scanner via a low level library from the vendor. One of the calls to that library is crashing when SilverFast starts up. We are in contact with UMAX, as they have to fix their low level library.
Until now we didn't get a fix, but it's not our fault, we can only wait...
I do understand that this is frustrating for you, but that's the situation.

Best regards
Ralf

[HeckMeck]

Same here for Mac OS X Tiger (10.4) and an Umax Astra 4500 Scanner.

[LSI_Noack]

Dear Umax Astra users

said problem affects the Umax Astra 4500, 4700, and 6700 series scanners.

Regards
Sonny Noack
- tech support, LSI AG -

[HeckMeck]

Any news?

[LSI_Noack]

Dear HeckMeck

nothing new so far, I am afraid. I did asked product management to contact Umax on this topic again, though.
If status changes, you shall find an appropriate comment here. Also the entries for the Umax Astra 4500</a>, <a href="https://www.silverfast.com/product/Umax/311/en.html">4700, and 6700 will change accordingly.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[LSI_Noack]

Dear Umax Astra users

unfortunately it now is official: There won't be any drivers for the Umax Astra 4500/4700/6700 series to run these scanners under Tiger (Mac OSX 10.4) developed by Microtek.
In consequence, LaserSoft Imaging unfortunately cannot create appropriate versions of SilverFast, too.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -