For Mac OS X 4 Tiger, please.

Express and discuss your wish for a new feature in SilverFast

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mjf777
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For Mac OS X 4 Tiger, please.

Postby mjf777 » Fri Apr 08, 2005 3:42 am

Please begin to prepare Silverfast AI for the coming Mac OS X 4. When so many imagemasters use Macs, it should be a priority. We want to upgrade the OS but Silverfast holds us back.

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Postby LSI_Noack » Fri Apr 08, 2005 6:28 pm

Dear mjf777

thank you for your interest in LaserSoft Imaging's software.

Of course we will support OS X 10.4, aka Tiger, with our SilverFast product range. Preparations have already been taken, so there will be nothing to hold you back.
However, some steps can only be done when Tiger is finally released.

Users shall know with SilverFast's versions will be "ready for Tiger" then as it will be advertised on our website for each individual product.

Have an inspiring and relaxing weekend :)
Sonny Noack
- tech support, LSI AG -

Lightivity
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Postby Lightivity » Wed Jun 08, 2005 11:01 am

So, when is the driver released? My company has been sitting here for months without a working scanner. I've been forced to pay an external company to do the work.

This is not acceptable!

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Postby LSI_Magnussen » Thu Jun 09, 2005 7:41 am

What driver are you specifically refering to? Everything should be ready for Tiger...

Best regards
Ralf

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Postby Lightivity » Thu Jun 09, 2005 11:08 am

For the UMAX Astra scanner. On the product page/supported scanner index it says "In preparation".

EDIT: UMAX Astra 6700
Last edited by Lightivity on Thu Jun 09, 2005 11:54 am, edited 1 time in total.

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Postby LSI_Magnussen » Thu Jun 09, 2005 11:23 am

OK, I see.
For some of the UMAX Astra scanners we are doing the communication with the scanner via a low level library from the vendor. One of the calls to that library is crashing when SilverFast starts up. We are in contact with UMAX, as they have to fix their low level library.
Until now we didn't get a fix, but it's not our fault, we can only wait...
I do understand that this is frustrating for you, but that's the situation. :roll:

Best regards
Ralf

HeckMeck
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Umax Astra 4500

Postby HeckMeck » Sat Jul 23, 2005 10:29 am

Same here for Mac OS X Tiger (10.4) and an Umax Astra 4500 Scanner.

:-?

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Postby LSI_Noack » Mon Jul 25, 2005 8:00 am

Dear Umax Astra users

said problem affects the Umax Astra 4500, 4700, and 6700 series scanners.

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Sonny Noack
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HeckMeck
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Postby HeckMeck » Tue Aug 02, 2005 11:25 am

Any news?

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Postby LSI_Noack » Wed Aug 03, 2005 7:58 am

Dear HeckMeck

nothing new so far, I am afraid. I did asked product management to contact Umax on this topic again, though.
If status changes, you shall find an appropriate comment here. Also the entries for the Umax Astra 4500</a>, <a href="https://www.silverfast.com/product/Umax/311/en.html">4700, and 6700 will change accordingly.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

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Postby LSI_Noack » Tue Sep 06, 2005 9:45 am

Dear Umax Astra users

unfortunately it now is official: There won't be any drivers for the Umax Astra 4500/4700/6700 series to run these scanners under Tiger (Mac OSX 10.4) developed by Microtek.
In consequence, LaserSoft Imaging unfortunately cannot create appropriate versions of SilverFast, too.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -


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