scan failures

[Quinine]

i'm a bit disappointed with the release of silverfast for the minolta scan elite 5400. i get the following problems on a regular basis: it seems that during a film scan silverfast get's communication error with the scanner which it doesn't recognize. sf then fills the rest of the image with the last good scan line. this results in 1/3 of the image been scanned ok and the next 2/3 a rather interesting graphic creation... the original minolta software and v**s**n don't have these failures, so i have to stick with these for now.

hope you get this fixed asap.

best regards, --- jan.

[LSI_Support]

Please tell us wich versions do you use under wich OS system.

I used this scanner here under XP and OSX.10.2.8

Everythink work fine with the latest version R5/R6. Please delete all the old stuff and drivers and reinstall only the SilverFast software.

Feel free to ask me again

[Quinine]

hi,

i'm using sf under windows xp on an intel pIII / 800 mhz machine with 384 mb ram. there is a support request still pending (kristian kratzenstein) which contains all details. i got a mail from him where he discribes what i was assuming (communiation problems) but he offered no solution in his mail.

regards, --- jan.

[LSI_Support]

Please Contact him directly:

kristian.kratzenstein@silverfast.com

[Quinine]

did contact him a couple of days ago, no reply so far...

regards, --- jan.

[LSI_Kratzenstein]

As I see here, I did send you an email back. here is the text :

Sehr geehrter Herr Kriesten,

vielen Dank f?r Ihr Interesse an unserer Software SilverFast.

Kommt dieses Problem bei Ihnen auch bei Kleineren Aufl?sungen ? Der Scanner schiebt die Daten zum Computer r?ber, ohne zu warten. Wenn der Rechner nun mit der Abarbeitung nicht hinterher, bleibt SilverFast auf der letzten bekannten Zeile sitzen. Dabei sind einerseits die Treiber wichtig, und auf anderer Seite SilverFast. SilverFast berechnet die meisten Sachen w?hrend des Scanvorganges, und speichert dies direkt ab. Die anderen Produkte scannen erst, und ver?ndern das Bild nach dem Scan. Dies ist von Vorteil bei langsameren Scannern, unterbricht aber den Arbeitsfluss. und ben?tigt mehr Arbeitsspeicher.

Ich hoffe ich konnte Ihnen weiterhelfen.

Mit freundlichen Gr??en

Kristian Kratzenstein

Support
LaserSoft Imaging AG

I sent this on Monday.

kind regards

[Quinine]

hi,

yes, i got this mail, but there's no answer on my reply to your mail. you offered no solution to my problem, just a description of what happens what i already assumed.

best regards, --- jan.

[Quinine]

hi,

you got another email, but there still isn't any response from your side (not even that you're working on the problem). that's a bit frustrating, since i paid for the software and can't use it.

regards, --- jan.

[LSI_Leschke]

Just a few hints (not sure if you already did this)

- Make sure you have the latest release of SilverFast for this scanner. We have free downloads availabel in our downloads/update section
- SilverFast was only tested with the latest Minolta drivers. So please check their website for any driver updates as well.

[Quinine]

hi,
yes, i use both the current version of sf and of the minolta driver.
regards, --- jan.