4000 TF: Last picture negative tray always black or destroye

[PM]

Hi all!

I have the following problem with my 4000 TF and Silverfast Ai 6.4.3r9: When I have negative strips with 6 negatives and I do a new overview (?berblick?) I can not use the last picture because it is complete black (or sometimes destroyed - half scanned with a lot of funny colours).

So I have to turn the negative scan 180 degrees (?) to get a overview of the last picture.

Any solution available?

PM

[LSI_Noack]

Dear PM

that's unheard-of-trouble. Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html

We will need to examine this more closely, so please provide some more information (logfile, statistics) with your request:
How to help support staff to help you: http://www.silverfast.com/faq/1058/en.html
Thank you in anticipation of your kind co-operation.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[RAG]

PM,

Is it possible that you are covering the scan registration area?

[PM]

@ RAG

> Is it possible that you are covering the scan registration area?

Sorry I didn?t understand... :(

What did you want to know?

PM[/quote]

[PM]

@ Noack

Please give me a little bit more time as I am on a business trip.

I will come back to you

CU

PM

[RAG]

Flatbed scanners have an area that is used for calibration of the transparency unit. If this area is covered...