PictureViewer has encounted a problem and needs to change...

flatbed scanners for Microtek

kanga
SilverFast Beginner
Posts: 15
Joined: Sun Dec 23, 2007 3:13 am
Location: Brisbane
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PictureViewer has encounted a problem and needs to change...

Postby kanga » Sun Jan 27, 2008 8:22 am

I am using SilverFast Ai Studio on F1 Microtek on XP with 380GB HD.
Has been functioning fine until today. I was in the middle of the SCAN process and up pops a Error Message.
"PictureViewer has encounted a problem and needs to change. We are sorry for the Inconvenience.
Please tell Microsoft about this problem.
Would this be a Windows XP problem or SilverFast?

I posted a simlar problem yesterday because I couldn't open and use Microtek ScanWizard Pro.
This problem happens (below)

FILESCAN MFC application has encountered a problem and needs to close.

We are sorry for the inconvenience.

Please tell Microsoft ……….

I can't use this software because it closes down after the message.

I did a Google on “FILESCAN MFC application has encountered a problem and needs to closeâ€￾ and it brings up several other people with similar scanner problems. Several; were using Microtek Scanners and Scan Wizard software.

Any suggestions?

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LSI_Noack
LSI Staff
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Joined: Wed Oct 22, 2003 1:30 pm
Location: Kiel, Germany
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Postby LSI_Noack » Thu Feb 21, 2008 4:01 pm

Dear kanga

I haven't yet failed to encounter such an issue, so I am only guessing here. Can it be you're trying to save to a file that is still opened in the picture viewing application?

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

kanga
SilverFast Beginner
Posts: 15
Joined: Sun Dec 23, 2007 3:13 am
Location: Brisbane
Contact:

FILESCAN MFC application has encountered a problem - fixed

Postby kanga » Sat Mar 15, 2008 10:04 am

Yes, fixed but took me ages to reformat and partition HD, reinstall XP with all software. That's was the only real solution really.
Software conflicts maybe who knows.
Every thing running smoothly now.


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