PictureViewer has encounted a problem and needs to change...

[kanga]

I am using SilverFast Ai Studio on F1 Microtek on XP with 380GB HD.
Has been functioning fine until today. I was in the middle of the SCAN process and up pops a Error Message.
"PictureViewer has encounted a problem and needs to change. We are sorry for the Inconvenience.
Please tell Microsoft about this problem.
Would this be a Windows XP problem or SilverFast?

I posted a simlar problem yesterday because I couldn't open and use Microtek ScanWizard Pro.
This problem happens (below)

FILESCAN MFC application has encountered a problem and needs to close.

We are sorry for the inconvenience.

Please tell Microsoft ……….

I can't use this software because it closes down after the message.

I did a Google on “FILESCAN MFC application has encountered a problem and needs to closeâ€￾ and it brings up several other people with similar scanner problems. Several; were using Microtek Scanners and Scan Wizard software.

Any suggestions?

[LSI_Noack]

Dear kanga

I haven't yet failed to encounter such an issue, so I am only guessing here. Can it be you're trying to save to a file that is still opened in the picture viewing application?

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[kanga]

Yes, fixed but took me ages to reformat and partition HD, reinstall XP with all software. That's was the only real solution really.
Software conflicts maybe who knows.
Every thing running smoothly now.