Is anyone using SilverFast 6 on Windows with X6 USB?

[pjbrumby]

I'm using SE 5.5.1r09 (TWAIN via Paintshop Pro 7.04) with my X6 USB.

This is the latest version that works. 5.5.2r02 and all Version 6 releases I have tried hang 'Searching Devices'.

I'm using Windows 98SE, but I have also tested on a Windows 2000 PC with the same results. I've also tried the Photoshop plugin versions with SFApp.

This problem has been with LaserSoft technical support for nearly thirteen months now and a resolution has not yet been forthcoming.

I would like to know if anyone is actually using an X6 USB successfully with these later releases of SE?

Peter

[pjbrumby]

I've tried SilveFast Ai (6.0.1D43) and this hangs as well, so I've edited the original topic subject title to remove 'SE', and the question now is - is anyone successfully using any flavour of SF 6 with the X6 USB?

Peter

[LSI_Flyvbjerg]

Dear Peter.

I just found the bug. It only occurs with the TWAIN version not with the PhotoShop plugin. A fix will be uploaded soon, hopefully early next week.

Eric.

[pjbrumby]

Eric,

I just found the bug. It only occurs with the TWAIN version not with the PhotoShop plugin.

Mmmm.... I found it in PS plugin versions as well (testing with SFApp).

A fix will be uploaded soon, hopefully early next week.

Thanks Eric, I'll look forward to that.

Peter Brumby

[kirool]

I totally agree,
I've posted here last month a same topic.
I've e-mailed to the support, they advised me to use the PS version. but I'am still stuck (cannot connect to the device). In fact it seems that all the versions are bugged - AI twain- AI PS - SE Twain - SE PS

I hope this bug will be fixed very soon.

kirool

[pjbrumby]

Eric Flyvbjerg wrote last week:

A fix will be uploaded soon, hopefully early next week.

Not this week then. Maybe next week?

kirool wrote:-

I hope this bug will be fixed very soon

Don't raise your hopes too high. I first raised this problem with LaserSoft on 13th March 2002. Forty-five e-mails later the problem is still there. LaserSoft did say on 19th March 2002 that they 'could reconstruct the error', but nothing came of that.

We've gone over the same ground a few times. The main problem with LaserSoft technical support is that they do not seem to have any system for recording and tracking problem progress, so every time I write to enquire what's happening, it's all been forgotten and we start again.

Peter

[pjbrumby]

Eric,

I see on the SilverFast Development History that the problem is now said to be fixed.

Ai/SE 6.0.2r16(Mac)/6.0.1r47(Win): ScanMaker X6: scanner freezes when called as Twain (display shows "searching for devices..."), fixed.

The latest download Windows versions are still 6.0.1r44 (SE) and 6.0.1d43 (Ai). When will the new versions be posted?

Peter

[LSI_Flyvbjerg]

Dear all.

We try to make new versions available today. If we can?t reach it today, they will come next monday.

Sorry for the delay.

Eric.

[pjbrumby]

Eric,

We try to make new versions available today. If we can?t reach it today, they will come next monday.

New versions still not available 15:00 GMT Tuesday.

Peter

[LSI_Flyvbjerg]

Dear Peter.

I?ve send your comment to the responsible people again.
Sorry for the dealy .

Eric.

[pjbrumby]

Eric,

I?ve send your comment to the responsible people again.
Sorry for the dealy .

New versions are still unavailable at 20:00 GMT Monday.

Perhaps you could speak to the 'responsible people' again?

Peter

[LSI_Flyvbjerg]

Dear Peter.

I?m really, really sorry about that delay. Things like that simply shouldn?t happen.

I have spoken with our WEB team at the headquarter a few minutes ago and they promised to upload the versions today.

Best regards

Eric.

[LSI_Support]

http://www.silverfast.com/sf-download/179/ai6/de.html

or the data link:

http://www.silverfast.com/download/ai/6/Microtek/SFTWD-6.0.2r01(Micro).exe


greetings

Arne Glet

[pjbrumby]

Arne,

I cannot download from the supplied link because it is password protected.

I require the SE download anyway, not Ai.

Peter

[LSI_Support]

Please send me your email adress, I would like to help you !

http://www.silverfast.com/problemreport ... ic=Website

Thanks

Arne Glet