9800XL TMA Problem with Positive Scans

flatbed scanners for Microtek

Walt
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9800XL TMA Problem with Positive Scans

Postby Walt » Mon May 22, 2006 12:56 am

Hi, I was doing some positive scans and both the normal and tma lamp was working fine. Then suddenly only the top lamp (the tma) turns on when i do a positive scan, and I didn't adjust anything.

I thought the bottom lamp might have went out so I tried a reflective scan, but it works fine...

Anyone know why the bottom lamp is failing to activate during positive scans, I have no idea how to fix it?

I need both the lamps activating for a good positive scan...

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LSI_Noack
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Postby LSI_Noack » Wed May 24, 2006 1:52 pm

Dear Walt

intrigueing phenomenon 8)
Did you ask Microtek about what this means or why this happens?
We're using the scanner via their SDK...

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

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RAG
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Postby RAG » Wed May 24, 2006 8:56 pm

Walt,

I don't know if you have already done this, but you can try the software provided by Microtek, if any, to see if the same thing happens. This could help shine some light on the issue for you.
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Walt
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Postby Walt » Fri May 26, 2006 12:49 am

Hi,

I tried it in Silver Fast. The bottom lamp goes on in Positive mode, and only the top one in Transparency mode.

I tried it in ScanWizard Pro 7.2 and the bottom light goes on in Reflective mode, but only the top one in Positive or Negative mode.

I was using ScanWizard when it first happened. Upon playing around with it using ScanWizard trying to get it to work in Positive and Negative mode, I do notice both lights come on every now and then before the scan--when this happens though shortly after the bottom light clicks off and I get a "Error code -122".

I don't know, I guess I can try to email microtek, thanks though.

Walt

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RAG
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Postby RAG » Fri May 26, 2006 5:19 am

Walt,

Based on your description it sounds like a problem with the scanner. I have a flatbed scanner that has a transparency unit on top. When I scan transparencies only the top lamp comes on, which I believe should be the same in your case (top for transparencies and bottom for reflective scans).
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LSI_Noack
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Postby LSI_Noack » Tue Jun 06, 2006 2:02 pm

Dear Walt

I have to agree with RAG in that it might be a scanner problem. At least I couldn't establish such a thing to happen with a MT 9800XL and had a colleague try it with an 8700, too - also without such an issue.
Hope Microtek can help!

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -


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