SF 5.5 unable to find RFS3600 scanner

All the problems with Kodak film scanners

Posts: 1
Joined: Thu Dec 13, 2001 1:00 am

Postby parkeral » Thu Dec 13, 2001 10:59 am

I have installed the 5.5 demo on my Windows 98SE Pc but the program will not launch due to not finding my RFS 3600 scanner. The Kodak software does not have a problem with this. I have reinstalled the software but it does not help.


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Bill Wood
SilverFast Professional
SilverFast Professional
Posts: 34
Joined: Tue Nov 27, 2001 1:00 am
Scanner: Epson 10000XL
Plustek 8200i
Plustek 120
SilverFast Product: Archive Suite
Location: Barstow, California USA

Postby Bill Wood » Thu Dec 13, 2001 6:26 pm


Would you give us a little more information on your computer?

1. what version of Photoshop are you using to access the RFS 3600?

2. Do you have a LasersoftSilverfast subdirectory like this in your C:WindowsTwain_32LasersoftSilverfast

3. Can you give us a step-by-step description of your actions up to the point where you get an indication that the RFS 3600 can not be found. Include the error message text if possible.


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