Wrong Installation

Problems with installing SilverFast

itons
Visitor
Posts: 1
Joined: Mon Sep 25, 2006 3:58 pm

Wrong Installation

Postby itons » Mon Sep 25, 2006 4:07 pm

I was getting a "error in scan start: cannot calibrate scanner" on OSX so i thought i would reinstall the software. i am licensed for Silverfast SE and have that installed but i accidentally downloaded and installed the current Silverfast Ai thinking that was an update which i am not licensed for. i tried to reinstall SE but am not able to.

How do i remove the Ai installation from my MAC 10.4 and why was i getting that error to begin with?

i have a UMAX Powerlook 1100 scanner if that helps.

Thanks

LSI_Sperling
LSI Staff
LSI Staff
Posts: 90
Joined: Thu Dec 20, 2001 1:00 am

Postby LSI_Sperling » Thu Sep 28, 2006 9:07 am

dear itons,
please delete the folder: " SilverFast Application " >> HD: Programs / SilverFast Application and reinstall your SilverFast SE version.

Please check, it the scanner is found by the Apple System Profiler.

If there is any problem again - please contact our support.

https://www.silverfast.com/problemreport/en.html

We will help you.

kind regards,

Christoph


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