I had to reload my version of SilverFast Ai but I can not read the SN on the box completely. There used to be a nice woman to call at Longboat Key but the phone is out of service.
How can I get my serial number?
Unreadable Serial Number
Dear Camrahn
Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
We can then probably search for your registration data, if you chose to register with us, so that we can retrieve your serial number from our customer database.
Thank you in anticipation of your kind co-operation.
Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -
Please note that the purpose of the imaging forum is not to provide personal support. It is intended to serve as a platform for imaging professionals for exchange of experience and communicating ideas [ viewtopic.php?p=9763&highlight=9763 ].
Therefore LSI staff will only provide limited support in the forum.
Please don't hesitate to contact support: http://www.silverfast.com/problemreport/en.html
We can then probably search for your registration data, if you chose to register with us, so that we can retrieve your serial number from our customer database.
Thank you in anticipation of your kind co-operation.
Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -
Sonny,
I have tried and it can not be sent because one of the required fields serial number is blank.
I have tried in using one of the sale contact information and when I click submit it does nothing but bring up the same frame.
No email is being forwarded even though Forward a copy of this email to me is checked.
Francis Tacey
DigitalSlides.net
I have tried and it can not be sent because one of the required fields serial number is blank.
I have tried in using one of the sale contact information and when I click submit it does nothing but bring up the same frame.
No email is being forwarded even though Forward a copy of this email to me is checked.
Francis Tacey
DigitalSlides.net
Last edited by Camrahn on Wed Dec 12, 2007 1:20 pm, edited 1 time in total.
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LSI_Ketelhohn
- LSI Staff
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Re: Unreadable Serial Number
Dear Hugo,
I have forwarded your request to our support system.
Kind regards,
Arne Ketelhohn.
I have forwarded your request to our support system.
Kind regards,
Arne Ketelhohn.
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HRNX
- Visitor
- Posts: 1
- Joined: Sat Apr 04, 2015 9:29 am
- Scanner: Plustek 8200i - Silverfast 8 Ai
- SilverFast Product: Ai
Re: Unreadable Serial Number
Dear Arne Ketelhohn,
I still no have news from the support system, I really need to use my software, so please tell me what to do.
Best regards,
Hugo Renoux.
I still no have news from the support system, I really need to use my software, so please tell me what to do.
Best regards,
Hugo Renoux.
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LSI_Ketelhohn
- LSI Staff
- Posts: 4283
- Joined: Wed May 28, 2008 11:19 am
- Scanner: all
- Location: Kiel, Germany
- Contact:
Re: Unreadable Serial Number
Dear Mr Renoux,
Did you check your spam folder?
I have sent an e-mail on the 10th of April.
I just sent it again.
I used the same e-mail you used to register here in the forum.
Kind regards,
Arne Ketelhohn.
Did you check your spam folder?
I have sent an e-mail on the 10th of April.
I just sent it again.
I used the same e-mail you used to register here in the forum.
Kind regards,
Arne Ketelhohn.
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