Unable to install Demo v8.2

[Bundabah]

Have Win7 64bit and using SF v 6.6.2r5.
Works fine.
Looking to upgrade to V8. (SF-8.2.0r3(Epson)_x64.exe) for Epson V700
Downloaded the demo to check it works.
On install, file unpacks 100% and then does nothing.....
The install sits in ram taking about 12% processor utilization.
An hour later it is still the same.
Have rebooted - warm and cold and it is still the same/
Any ideas?

Many thanks

[LSI_Ketelhohn]

Dear customer,

just saw you had this posted twice.
Here is may reply again.

Have you checked your security software?
SilverFast places several files in system folders.
Some security applications/Anti Virus programs can prevent this if set very strickt.
Sometimes there is not even a feedback on this.
Try temporarily disabling the security application for the installation.

Kind regards,
Arne Ketelhohn.

[Bundabah]

Thank you Arne
Unfortunately no difference.
The strange thing is that the updated 64bit version 6.6 installed with no problems at all, and is working fine.
So I am not sure what this problem with 8.2 is.
I have also logged a ticket with their support dept - but no response yet.
Thanks again
John

[LSI_Ketelhohn]

Dear John,


SilverFast 6.6 is only a 32 Bit software.
There is no 64 bit version for this software generation.
Windows 7 64 will run it and the drivers in 32 bit mode.

But I have sent you an e-mail in the meantime.
Please check your spam folder in case you did not get it.


Kind regards,
Arne Ketelhohn