Silverfast with Plustek OpticFilm7200i

[PabloP]

I can't get my Silverfast to recognise the OpticFilm 7200i under Vista on a new computer. It ran ok under XP Pro on my prior PC. I have downloaded and installed the latest drivers for the film scanner and the 6.6 upgrade for SIlverfast.

Error message is "No Scanner Found" and to look in the Silverfast SF_Logfile.txt file, but it doesn't seem to exist either.

Any ideas?

[LSI_Ketelhohn]

Dear PabloP,

Are there maybe other imaging devices attached to the computer? (scanner, (web-) cam, multifunction printer, WACOM graphics tablet, etc.)
In Windows this will easily cause a conflict so you can only use a single such device at a time.
If this isn't your problem please contact us through our support system, because we probably need some personal informations to solve your problem.

kind regards
Arne Ketelhohn

[PabloP]

Thanks for the post, I had expected this to be a generic thing that others had experienced.

- No other devices were attached, other than a mouse, which has since been removed to test that it didn't cause a conflict.
- Software was loaded in the order requested (hardware drivers first then Silverfast). In fact I have deleted all and done again several times.
- Windows Film scanner driver was tested to verify that it was the latest
- Upgrades for Silverfast and Plustek were downloaded and tried.

I have sent a note to support, but response was effectively the same as yours.

I have reverted to use on old computer until the issue is resolved, but that is frustrating.

[LSI_Morales]

Dear Pablo P

thanks for following my colleague's advice, your case will be better handled in support where we will maintain constant communication with you.

Cheers