SilverFast upgrade (5.5 to 6) won't accept serial #

[philfa]

Hi, I just purchased the V6 upgrade of SilverFast AI (upgraded from 5.5 to 6). Per the install insructions, I downloaded the V6 upgrade, used Add/Remove programs to uninstall 5.5, then installed V6 as a Photoshop plugin (vs. standalone). When I go to Import in Photoshop I get a prompt to enter my serial #, name, and company. I enter the serial # information from the sales confirmation Email that Lasersoft sent me. However, when I enter it in it won't allow me to click OK, but will only move forward if I click Cancel, which sends me into Demo mode - ugh! I've tried uninstalling/reinstalling, entering in the password vs. cut/copy, I even tried the IT8 calibration serial # in the confirmation mail but to change in behavior. Any suggestions? (I'm tempted to go back to 5.5). Configuration is a WinXpPro, Nikon 4000ED, Photoshop 6.0.01, Sliverfast AI: 6.0.1r28. I have sent mail to SF support but have not get response in 3 days.

Let me now if you have any suggestions.

Thanks
Philfa@cablespeed.com

[LSI_Support]

We had bank hollidays last week, celebrating christmas and new year.

[HenryS]

We had bank hollidays last week, celebrating christmas and new year.

Happy BANK holiday, christmas and new year. You, guys, have generous vacations. And back to business now.

I bought a NEW version today and had the same problem. It seems to be not upgrade, but common problem.

Please help!

It is HRD v.6, Windows XP Pro. Thanks in advance.

[LSI_Belli]

Dear SF users,

Please send the serial number you used for the serialization at:

https://www.silverfast.com/problemreport/en.html

The support team will check if it is valid.

Philfa, if you got SF HDR & SF Nikon together as a bundle, please check that you did not try to serialize SF Nikon with the HDR serial number.

Thomas

[eddy]

Same thing here

on Mac OSX Jaguar this time

Seems that there is something wrong with the issued serial numbers...

Or is there a simple solution to this?

E

[eddyad]

I also repeatedly encountered this problem.

The first time I had enterd the serial # with lower case letters and it was accepted at that point. Subsequenlty I was asked for serial number and couldn't get past registration whether or not I used upper or lower case letters.

I uninstalled Silverfast and Adobe Photoshop, then found all the Silverfast / LaserSoft folders in C:\Program Files and C:\Windows\Twain32 and deleted them. I also deleted all the Photoshop folders left after the uninstall. Then I reinstalled Photoshop and Silverrfast, started Photoshop, went to Import Silverfast and could only get into Demo Version.

Then I closed Photoshop, turned on my scanner, restarted Photoshop, went to Import Silverfast and tried again and it worked

It fails if the scanner is not turned on before starting Silverfast.

[LSI_Belli]

"The first time I had enterd the serial # with lower case letters and it was accepted at that point. Subsequenlty I was asked for serial number and couldn't get past registration whether or not I used upper or lower case letters. "

-> I am suprised that you were asked twice, at different moments, to serialize

"Then I reinstalled Photoshop and Silverrfast, started Photoshop, went to Import SilverFast and could only get into Demo Version.

Then I closed Photoshop, turned on my scanner, restarted Photoshop, went to Import SilverFast and tried again and it worked"

-> I just wonder how you even managed to get into the demo mode when the scanner was turned off Maybe I misunderstood something. Anyway, one shoud only be able to launch SilverFast and serialize when the scanner is on.

Thomas

[eddyad]

I think I was so confused by just what was and was not running when I first used Silverfast that the scanner was probably on.
If the scanner is not on the request to serialise occurs every time SF is imported into Photoshop.
I must admit I am (at an early stage) disappointed in Silverfast for use with transparencies.
I chose the Epson 3200 over the 2400 partly because of the favourable comments about SF, and now I discover I can't get a normal image (e.g. a JPEG) into it
I had hoped SF would speed up any image correction I need on a large number of transparencies I plan to scan with the 3200, but it seems it will slow the whole process down.
The 3200 on its own will scan 4 slides correctly into 4 files without endless messing around selecting image areas from the prescan and trying to manipulate them.
Am I missing something?