SilverFast Update Issue

Problems with installing SilverFast

kennedyrt
Visitor
Posts: 1
Joined: Mon Dec 15, 2014 1:06 am
Scanner: Epson Perfection 4870 Photo
SilverFast Product: SE Plus

SilverFast Update Issue

Postby kennedyrt » Mon Dec 15, 2014 1:16 am

I am running a Mac Pro (Mid 2010) under MacOS 10.10.1. I downloaded and installed SE 8 Plus version 8.2.0r2 from http://www.silverfast.com/download/sf8/SF-8.2.0r2(Epson).dmg. I also updated the Epson Scanner Driver and EPSON Scan Utility v3.07 from the Epson website.

I quit both Photoshop CS 6 and SilverFast before installation. The installation completed without error messages. When I start SilverFast I get the following message:

SilverFast has been updated. There are still files that require an update to be compatible.
SilverFast will temporarily disable the outdated modules.
Please update your SilverFast software for the:
* Epson family

What specific software is outdated and what is the link for obtaining the current version of the outdated software. Thank you.

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4283
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: SilverFast Update Issue

Postby LSI_Ketelhohn » Thu Dec 18, 2014 3:02 pm

Dear customer,

On OS X it sometimes occurs that certain files can not be overwritten.

Please do the following:
Uninstall SilverFast 8 using the "Uninstall SilverFast 8.app" in
/Applications/SilverFast Application/SilverFast 8/
(This can take a few seconds).

Then use the OS X Disk utility to repair your main hard drive's access rights.
Applications/Utilities/Disk Utility -> Select main hard drive (Macintosh HD) -> click "repair disk permissions"

Afterwards directly install the latest update from our website.
(Our "updates" are always full installation files.)

The message should no longer occur.

Kind regards,
Arne Ketelhohn.


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