Silverfast cant find scanner

Problems with installing SilverFast

burkaans
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Posts: 1
Joined: Mon May 29, 2017 2:34 pm
Scanner: Epson V550
SilverFast Product: SE

Silverfast cant find scanner

Postby burkaans » Mon May 29, 2017 2:50 pm

Hello,

I'm using OSX 10.10.5 and Silverfast 8 // scanner Epson V550
After starting SF8 i get dialog "There was a problem starting your scanner. Please make sure your drivers are installed correctly. Exiting now..."
Scanner is working properly with native program "Epson scan"

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LSI_Ketelhohn
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Scanner: all
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Re: Silverfast cant find scanner

Postby LSI_Ketelhohn » Tue Jun 06, 2017 11:09 am

Dear user,

Make sure you have installed the latest SilverFast 8 update.
The drivers for the V550 are only available in 32 bit mode so make sure SilverFast is in 32 bit mode.

Kind regards,
Arne

Tobin
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Posts: 1
Joined: Thu Sep 14, 2017 3:19 pm
Scanner: Epson Perfection V850 Pro

Re: Silverfast cant find scanner

Postby Tobin » Thu Sep 14, 2017 3:22 pm

I'm using OSX 10.12.6 and Silverfast 8 and scanner Epson V850 Pro
After starting SF8 i get dialog "There was a problem starting your scanner. Please make sure your drivers are installed correctly. Exiting now..."

I don't know what version of Silverfast 8 I am using. It is the CD version that came with the scanner

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LSI_Ketelhohn
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Re: Silverfast cant find scanner

Postby LSI_Ketelhohn » Fri Sep 15, 2017 4:27 pm

The version from the CD will be too old for OS X 10.12.
make sure you are using the latest update from our website.

Kind regards,
Arne

jblittle
Visitor
Posts: 1
Joined: Fri Sep 22, 2017 12:59 am
Scanner: Plustek
SilverFast Product: SE
SilverFast Version: 6.6

Re: Silverfast cant find scanner

Postby jblittle » Fri Sep 22, 2017 1:24 am

I've used SilverFast 6.6 on an XP and am now trying to install it on Windows 7. Repeated message is "can't find scanner." Scanner is plustek, plugged into my computer.

Suggestions?

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LSI_Ketelhohn
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Re: Silverfast cant find scanner

Postby LSI_Ketelhohn » Mon Sep 25, 2017 1:53 pm

Dear user,

SilverFast 6 is still an older 32 Bit Software. Make sure you have installed the 32 bit drivers.
64 bit drivers would require SilverFast 8.

Kind regards,
Arne


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