Silverfast cant find scanner

[burkaans]

Hello,

I'm using OSX 10.10.5 and Silverfast 8 // scanner Epson V550
After starting SF8 i get dialog "There was a problem starting your scanner. Please make sure your drivers are installed correctly. Exiting now..."
Scanner is working properly with native program "Epson scan"

[LSI_Ketelhohn]

Dear user,

Make sure you have installed the latest SilverFast 8 update.
The drivers for the V550 are only available in 32 bit mode so make sure SilverFast is in 32 bit mode.

Kind regards,
Arne

[Tobin]

I'm using OSX 10.12.6 and Silverfast 8 and scanner Epson V850 Pro
After starting SF8 i get dialog "There was a problem starting your scanner. Please make sure your drivers are installed correctly. Exiting now..."

I don't know what version of Silverfast 8 I am using. It is the CD version that came with the scanner

[LSI_Ketelhohn]

The version from the CD will be too old for OS X 10.12.
make sure you are using the latest update from our website.

Kind regards,
Arne

[jblittle]

I've used SilverFast 6.6 on an XP and am now trying to install it on Windows 7. Repeated message is "can't find scanner." Scanner is plustek, plugged into my computer.

Suggestions?

[LSI_Ketelhohn]

Dear user,

SilverFast 6 is still an older 32 Bit Software. Make sure you have installed the 32 bit drivers.
64 bit drivers would require SilverFast 8.

Kind regards,
Arne