Silverfast 8.8.R10 cannot find scanner

Problems with installing SilverFast

Mario
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Posts: 1
Joined: Wed Dec 21, 2016 9:13 pm
Scanner: Plustek 8200i SE
SilverFast Product: SE Plus

Silverfast 8.8.R10 cannot find scanner

Postby Mario » Sat Oct 28, 2017 3:26 pm

I am using Silverfast 8.8.R7 with Plustek 8200i SE. SO is Mac OS High Sierra 10.13. When I try to update to any newer version of Silverfast, the software stops recognizing the scanner. I have updated the scanner with the latest drivers (april 2017) but Silverfast still cannot identify the scanner so I am forced to go back to version 8.8.R7.

Is there any solution?

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4265
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
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Re: Silverfast 8.8.R10 cannot find scanner

Postby LSI_Ketelhohn » Mon Nov 06, 2017 4:40 pm

Dear user,

SilverFast contains the most recent driver. Do not install the patch from the Plustek website.

Try the following:
First, reset SilverFast using the red button in the Welcome screen service dialog.
Then, uninstall SilverFast using the "uninstall SilverFast 8.app" in
/Applications/SilverFast Application/SilverFast 8/

Then, delete the Plustek****.framework files in
/Library/Frameworks/

After that directly install the latest SilverFast update from our website. Our updates are always full installation files.

Kind regards
Arne

Laney@laneyc.com
Visitor
Posts: 2
Joined: Mon Jan 08, 2018 12:03 am
Scanner: canon9000F MkII
Epsom V850Pro
PrimeFilm XA
SilverFast Product: HDR

Re: Silverfast 8.8.R10 cannot find scanner

Postby Laney@laneyc.com » Mon Jan 08, 2018 12:11 am

I have done this--still does not work, I recently purchased SilverFast HDR--- and it works perfectly except that it will not recognise any scanner on my computer--running Mac OS 10.13.2

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LSI_Ketelhohn
LSI Staff
LSI Staff
Posts: 4265
Joined: Wed May 28, 2008 11:19 am
Scanner: all
Location: Kiel, Germany
Contact:

Re: Silverfast 8.8.R10 cannot find scanner

Postby LSI_Ketelhohn » Mon Jan 08, 2018 10:55 am

Dear user,

SilverFast HDR (Studio) is not a scanning software. It is our post-processing software for HDR(i) RAW archive scans and digital images.

Kind regards
Arne

Laney@laneyc.com
Visitor
Posts: 2
Joined: Mon Jan 08, 2018 12:03 am
Scanner: canon9000F MkII
Epsom V850Pro
PrimeFilm XA
SilverFast Product: HDR

Re: Silverfast 8.8.R10 cannot find scanner

Postby Laney@laneyc.com » Mon Jan 08, 2018 5:55 pm

Thanks Arne--I am new to this software system--- I did buy the proper scanning software last night, thanks


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