SF Launcher fatal error message

Problems with installing SilverFast

kmlevine
SilverFast User
SilverFast User
Posts: 44
Joined: Wed Oct 16, 2002 8:24 pm
Location: Seattle, WA

SF Launcher fatal error message

Postby kmlevine » Fri Feb 13, 2004 9:57 am

I've just started having a fatal error when using SF Luncher. I uninstalled HDR and reinstalled the current version today. Now when I use the SF Launcher, shortly after seeing the VLT, I get a fatal error message and the program closes. I can open HDR in photoshop as a plugin and it works fine however. Also after the upgrade, my list of Jobs in Job manager are listed with the Job / open command. I checked and the jobs are still filed in the Jobs sub-directory in Silverfast (PS Plugins etc). How can I correct these problems? I've already tried un-installing and re-installing HDR.

This is strange as I've never had any problems with installations of upgrades.

Thanks and looking forward to your advise,

Ken

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LSI_Rossee
LSI Staff
LSI Staff
Posts: 303
Joined: Mon Oct 13, 2003 12:14 pm
Location: Kiel, Germany
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Postby LSI_Rossee » Fri Feb 13, 2004 5:40 pm

Dear kmlevine.

Thanks for your interest in our SilverFast Software. Please send us the "SF_logfile" within the SilverFast directory as an attachment via Email to support@silverfast.com for further problem analysis.
Please make sure to have the most recent update installed.
It is very hard to solve individual problems here in the user forum without all the necessary information.

Kind regards.


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