Serial number

Problems with installing SilverFast

AdrianOehrn
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SilverFast Product: SE Plus

Serial number

Postby AdrianOehrn » Fri Jun 30, 2017 8:43 am

Hi,
I bought and installed SilverFast 8 SE Plus a couple of days ago. I still have to enter my serial number and name every single time I start the application. There's only one user profile on my MacBook Pro, so I am logged in as administrator.

Any suggestions on how to fix this issue and make the program remember my registration will be much appreciated.

Thank you very much.

Best,
Adrian Øhrn Johansen,
Norway

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LSI_Ketelhohn
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Re: Serial number

Postby LSI_Ketelhohn » Fri Jun 30, 2017 11:33 am

Dear Mr Johansen,

Make sure you have the latest update from our website installed.

This normally happens when SilverFast can not store it's serial information.
The data is stored in the /Users/all Users folder.
Make sure that it is not blocked in any way. On OS X 10.10 and earlier try repairing the disk permissions using the OS X disk utility.

Otherwise create a fresh admin user, log-in with that and try serializing from within there. If that helps some access right from your regular user account could be corrupted.

Kind regards,
Arne


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