Scanning very slow since installation of latest update

Problems with installing SilverFast

Tiner
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Posts: 3
Joined: Thu Jan 14, 2016 4:19 pm
Scanner: Microtek ScanMaker 1000XL

Scanning very slow since installation of latest update

Postby Tiner » Thu Jan 14, 2016 4:27 pm

Since installing the latest update (which was offered when I switched on Silverfast about 3 weeks ago) Everything associated with Silverfast hs slowed down a lot. A single scan now takes 5 or more minutes (it was far quicker before this update was installed). I see that I am the first to make this comment so.... What did I do wrong, and why can I do to put it right, please?

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LSI_Ketelhohn
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Re: Scanning very slow since installation of latest update

Postby LSI_Ketelhohn » Wed Jan 20, 2016 1:49 pm

Dear customer,

Please check your scratch and dust removal setting.
For some customers the SRDx option activated by itself.
We also solved that in our latest update.

Kind regards,
Arne Ketelhohn.

Tiner
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Posts: 3
Joined: Thu Jan 14, 2016 4:19 pm
Scanner: Microtek ScanMaker 1000XL

Re: Scanning very slow since installation of latest update

Postby Tiner » Wed Jan 20, 2016 2:29 pm

Thanks. I hadn't heard that there's yet another a new update. I'll try clicking on your link, but I have to say that this experience has made me very wary of updates. Can't help thinking that I would have been better leaving them alone - my trust in your tech-bods has taken a knock!

Tiner
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Posts: 3
Joined: Thu Jan 14, 2016 4:19 pm
Scanner: Microtek ScanMaker 1000XL

Re: Scanning very slow since installation of latest update

Postby Tiner » Tue Jan 26, 2016 4:18 pm

Thank you. Turning off the dust-remover did solve the problem, so it was as simple as that. How embarrassing for me! Thanks for your help. . RT


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