SCANNER SMATSCAN 3600 PRO

Problems with installing SilverFast
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FJBEL
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Posts: 3
Joined: Mon May 19, 2003 9:29 am

SCANNER SMATSCAN 3600 PRO

Postby FJBEL » Mon May 19, 2003 9:34 am

I have receive a new scanner
SMARTSCAN 3600 PRO from SMARTDISK - this scanner is IDENTICAL to lth PIE 3600 PRO scanner (the only difference is the logo in front of the case)
But when I try to install silverfast SE for PIE my scanner is not recognized
Who can help me
Sorry for mistakes in english :oops: (I speack french)
Thank you in advance

Francis
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LSI_Support
LSI Staff
LSI Staff
Posts: 491
Joined: Mon Jun 18, 2001 1:00 am

Postby LSI_Support » Mon May 19, 2003 4:01 pm

This scanner is NOT supported by SilverFast software.
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FJBEL
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Posts: 3
Joined: Mon May 19, 2003 9:29 am

Postby FJBEL » Mon May 19, 2003 4:13 pm

LSI_Engelhardt wrote:This scanner is NOT supported by SilverFast software.


Could jou say explain why it is not supported - it is stricly identical !!!!
Can I use silverfast HR?

Best regards

Francis
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LSI_Muenier
SilverFast Expert
SilverFast Expert
Posts: 351
Joined: Wed Feb 13, 2002 1:00 am

Postby LSI_Muenier » Tue May 20, 2003 8:45 am

Dear Francis,

could you tell me the SilverFast version number you have and your operating system (mac OS9, Mac OSX, Win98, Win2000, etc.)?

Thank you.

Martin
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FJBEL
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Posts: 3
Joined: Mon May 19, 2003 9:29 am

Postby FJBEL » Tue May 20, 2003 9:21 am

The version I have use SILVERFAST 6 SE (bue I wanted to buy the AI version in case of "succes")
My operating system is WINDOWS ME (on one PC) and WINDOWS 2000 (on the other one)
Best regards
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