Registration Dialog message remains

Problems with installing SilverFast

skeatt
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Joined: Tue Jan 29, 2013 2:41 pm
Scanner: plustek OpticFilm 8200i
SilverFast Product: Ai Studio
Location: Western Australia
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Registration Dialog message remains

Postby skeatt » Tue Jan 29, 2013 3:38 pm

When starting I always get the...
"This is the registration Page, Currently loading content from the internet... If this message remains there is a problem with the internet connection and/or firewall setting"

I end up having to select the "Skip Registration" button.

The program appears to open correctly, (haven't tried the scanner yet) would like to correct this problem first...

As I am typing this message I clearly don't have a problem with the internet and the firewall is switched off.
I installed version 8 and are running Mac 10.8.2, I figured it must be a version problem so I download the latest update 8.0.1r19
(I obviously had to register online to get the update, so not sure what the program is looking for when it hangs when I try again)

Tell me (New to mac) how do I install this update?
Does it get installed on top of the existing install or do you have to uninstall version 8 first or part of it? as this update is a lot smaller than what the original install was indicating it needed (around 700+mb)

Are there instructions anywhere about installing updates?
How does this affect your serialisation?

Cheers

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LSI_Ketelhohn
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Location: Kiel, Germany
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Re: Registration Dialog message remains

Postby LSI_Ketelhohn » Fri Feb 01, 2013 4:21 pm

Dear customer,

You can savely skip the registration.
There is also a checkbox in the lower left which allows you to disable that screen.
If you haven't registered yet you can also do that online.


kind regards,
Arne Ketelhohn.

skeatt
Visitor
Posts: 3
Joined: Tue Jan 29, 2013 2:41 pm
Scanner: plustek OpticFilm 8200i
SilverFast Product: Ai Studio
Location: Western Australia
Contact:

Re: Registration Dialog message remains

Postby skeatt » Sat Feb 02, 2013 2:14 am

Can you assist with the second part of my question on how to correctly install the downloaded update on the Apple Mac?
Or point me to an instruction page / video how-to.

Thanks

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LSI_Ketelhohn
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Re: Registration Dialog message remains

Postby LSI_Ketelhohn » Tue Feb 05, 2013 8:58 am

Dear customer,

You simply install the update.
That is all.
There are no further steps necessary.


kind regards,
Arne Ketelhohn.


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