plustek 8100 cannot install silverfast 8

Problems with installing SilverFast

jimlad
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Scanner: Plustek 8100

plustek 8100 cannot install silverfast 8

Postby jimlad » Fri Jul 14, 2017 9:58 am

Have the last 3 days purchased a plustek 8100
I am trying to install software SilverFast 8
I can do quick scan therefore plustex 8100 and my windows 10 are connected but Silverfast cannot trace the scanner
and therefore I cannot get the reg No.in or scanner details it will not let me :( go any further
Help
please note I am over 70 years old so please keep it simple
Jimlad

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LSI_Ketelhohn
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Re: plustek 8100 cannot install silverfast 8

Postby LSI_Ketelhohn » Fri Jul 14, 2017 4:15 pm

Dear Jimlad,

Please make sure you have installed the latest driver update from the Plustek website and the latest SilverFast update from our website.

Kind regards,
Arne

jimlad
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Posts: 2
Joined: Fri Jul 14, 2017 9:26 am
Scanner: Plustek 8100

Re: plustek 8100 cannot install silverfast 8

Postby jimlad » Sat Jul 15, 2017 4:43 pm

still cannot make contact with scanner loaded both updates
also made sure I have no web cam or bluetooth turned on
can anyone help please or this scanner will have to go back
jimlad

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LSI_Ketelhohn
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Re: plustek 8100 cannot install silverfast 8

Postby LSI_Ketelhohn » Thu Jul 20, 2017 9:37 am

Dear Jimlad,

You can contact our support through the "Request online support" entry in the welcome screen's help menu.

Kind regards,
Arne


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