plustek 8100 cannot install silverfast 8

[jimlad]

Have the last 3 days purchased a plustek 8100
I am trying to install software SilverFast 8
I can do quick scan therefore plustex 8100 and my windows 10 are connected but Silverfast cannot trace the scanner
and therefore I cannot get the reg No.in or scanner details it will not let me go any further
Help
please note I am over 70 years old so please keep it simple
Jimlad

[LSI_Ketelhohn]

Dear Jimlad,

Please make sure you have installed the latest driver update from the Plustek website and the latest SilverFast update from our website.

Kind regards,
Arne

[jimlad]

still cannot make contact with scanner loaded both updates
also made sure I have no web cam or bluetooth turned on
can anyone help please or this scanner will have to go back
jimlad

[LSI_Ketelhohn]

Dear Jimlad,

You can contact our support through the "Request online support" entry in the welcome screen's help menu.

Kind regards,
Arne