New Imac with 10.7.3

Problems with installing SilverFast

Stig
Visitor
Posts: 1
Joined: Mon Mar 05, 2012 9:30 am
Scanner: Optic film 7400
SilverFast Version: 6.6

New Imac with 10.7.3

Postby Stig » Mon Mar 05, 2012 9:48 am

Just installed Silverfast 7400 to my brand new Imac 27' with 2 gig graphic card. The installation looks allright, but the frogram fails to start and only generate a failure report automaticly sent to Apple. How can I solve this problem? The program and scanner was bought i december 2011.

LSI_Morales
SilverFast Master
SilverFast Master
Posts: 1430
Joined: Mon Oct 22, 2007 9:33 am

Re: New Imac with 10.7.3

Postby LSI_Morales » Tue Mar 06, 2012 1:38 pm

Hi Stig

to be able to work with SilverFast and your scanner under Lion, you need version 8 of SilverFast.

Since you bought your scanner between June 2011 and June 2012 you are eligible for a free upgrade to version 8, to obtain the latest version please follow the instructions at: http://www.silverfast.com/problemreport/en.html?filter=form&sub=quick&topic=sf8freeupgrade&source=normal&q=1

Cheers
Alejandro Morales

LaserSoft Imaging
Media manager, Software testing


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