Help uninstalling ALL of the SilverFast program.

[riooso]

I have an Epson 770V scanner and software version 6.4.4r7. I put in a request for help and that was over a week ago. The problem that I am having is under XPpro my Silverfast software stopped working. I uninstalled it and reinstalled. Will not work, crashes and gives me memory error messages. I need to reinstall but the registry stills has my old install. YOUR uninstaller did not get rid of the orginal install. I was considering getting the upgraded version buy lack of help is a bit frustrating to say the least.

Thanks,
Richard Adams

[RAG]

Hello riooso,

After you run Add-Remove programs make sure you restart your computer if you are prompted. If you are not prompted to restart the computer, go to c:\program files and delete the LaserSoft folder. The other place you will find files is C:\Documents and Settings\[YOUR LOGON NAME]\Application Data in the LaserSoft Imaging folder. I believe any registry entries will be overwritten when you re-install.

Hope this helps!

[agripix]

Hi:

What is the fix for Mac 10.4.8 with the same issues? Please.

javascript:emoticon(':roll:')

[RAG]

You may use the combination Alt+Shift+S+F and click on "Start" to make the "Service Dialogue" come up. You will see a dialog box with a button for deleting the preference files. (Note that a Mac OS X admin user may not initially have enough file permission rights. You need to become "root".)

The other method is:
-- SF as Photshop module
<> ...Adobe Photoshop / Plug-ins / Import-Export / SilverFast(<>) / SilverFast / Prefs
-- SF as TWAIN module
"Preferences" folder of current system / TWAIN / SilverFast / Prefs

Hope this information helps!

[agripix]

Thanks. Still not working. Maybe someone else has a MAc Intel 10.4.8 and has had this problem.