Error message trying to install

[AlphaDog]

I tried to install SilverFast AI on my new Intel iMac running 10.4.6. Each time I get an error message after it's "searching for Photoshop". The specific message is "Error creating folder." 1008:9,-61

I'd been searching this forum earlier today and had seen a post indicating that SilverFast 6 did operate under Rosetta on the Intel Macs. Was I confused?

Both Photoshop Elements 3.0 and Creative Suite are installed.

Thanks for any help! The iMac was supposed to become my main computer for scanning and digital imaging, so I hope someone can help me get past this obstacle.

[RAG]

This is the best reference I could find in the forum.

We are currently testing Silverfast on this new platform, using the Rosetta- emulation provided by the operating system. So far, Epson and Nikon scanners (USB and FireWire) seem to run flawlessly. It will be a while until we can offer true cross- platform code, and right now it is too early to say whether there will be an upgrade charge for this.

[AlphaDog]

I think that's out of the same thread I read earlier, leading me to believe I'd be able to use it with my Epson 3200. But I don't seem to be able to get that far! I'm getting confused by that error that pops up right after the installer is looking for Photoshop. ???

[RAG]

Hmm...

I did not see any installation instructions which would make me believe there was nothing special required, but who knows?

[AlphaDog]

I found this is the FAQ.

"Unfortunately LaserSoft Imaging cannot yet provide "universal binaries" installers of our SilverFast software range to support the new Macintoshes with Intel Core processors. Of course, this is scheduled for the very near future.

Until these releases are ready, you can already run SilverFast on Intel Macs using the Rosetta emulation with a number of scanners (provided that drivers are available). ..."


This might be a clue - I haven't installed drivers for the scanner yet. I'll locate those and try again. Maybe SilverFast is looking for something in the plugin folder for PS that it isn't finding. I picked up a stack of install disks and started loading. I might have the installation order out of whack. Wish me luck. :)

[LSI_Noack]

Dear AlphaDog

your version is to old for your OS: <a href="http://www.silverfast.com/faq/1002/en.html#error1008">> FAQ > Installation</a>.

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -

[AlphaDog]

Thanks! I hope you mean that my version is able to be upgraded!

[LSI_Noack]

Dear AlphaDog

updates (i.e. same version, same product generation) are for free.
Upgrades (SE > SE Plus, SE > Ai, etc.; or Ai 5.5 to Ai 6) are available at discount prices. Checkout our online store, if interested =)

Best regards
Sonny Noack
- Manager Technical Support, LaserSoft Imaging AG -