error - can't focus

[freebird1963]

Hello,
I am using a Nikon LS -2000 on windows 2000.
I d/l the lastest version of silverfast ai off the website (2/1/05)
When I try to scan a film strip I cant a error
that there was a focus error.

Same strip in the Nikon software gives no error.

Help file said under options/special turn off auto focus but i did not see one.

a very new newbie. Still smell the shrink wrap on me

THanks
mark

[LSI_Noack]

Dear Mark

please don't hesitate to contact LaserSoft Imaging support staff: http://www.silverfast.com/problemreport/en.html

I would appreciate if you could paste a fresh copy of the SF_Logfile in the problem report.

On a Windows 2000 or XP system the SF_Logfile is placed within /Documents and Settings/(your username)/Application Data/LaserSoft Imaging.
If you haven't yet changed the standard setting of the Windows Explorer you won't see any folder "Application Data". You then want to open the folder options dialogue (from "Extras" the menu) and go to the "View" tab. There you can enable the Explorer to show you hidden and system files and folders as well as displaying the contents of system folders.

You could of course also you the search function of your system to find the "SF_Logfile". Please make sure that you will be shown hidden and system files. The SF_Logfile is always created anew when SilverFast is started up, even if no scanner can be found, it will be created.

Simply open it with your text editor (double clicking the SF_Logfile) and select all the text (CTRL+A). Then copy the selection to the clipboard (CTRL+C).
Go back to the problem report and click inside the text field. Move the text cursor to the end of your problem description and insert the SF_Logfile from the clipboard (CTRL+V).

Thanks in advance for your co-operation.

Kind regards
Sonny Noack
- technical support, LSI AG -